Operations Manager - United Kingdom

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

ELSE Cluster Manager North Europe

Job Summary

In this role, you will lead the Operations unit in Stockport, Manchester responsible for project management, production, testing, commissioning, and supporting Partial Discharge Monitoring equipment for our customers worldwide. You will be accountable for full P&L performance and for running day-to-day operations, ensuring delivery of superior customer experience through lean, faultless operational execution (Care, Customer, Cost, Cash). You will report to the Cluster Manager North Europe in our Electrification Services Division.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What’s in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Your Role and Responsibilities

In this role,you’llhelp run what runs the world, by taking on meaningful work that drives real impact.

Work model: Onsite

• Creating, implementing and executing the local operations strategy aligned with the global service business strategy.

• Full P&L (orders, revenues, profitability, cash) and delivering / exceeding annual targets.

• Ensuring strong customer focus, urgency, and care, driving superior customer experience and retention.

• Drive operational excellence and performance by identifying improvement opportunities, managing operational risks, monitoring KPIs, and leading continuous improvement initiatives to enhance quality, profitability, and business growth.

• Owning and optimizing the end-to-end value chain from order intake to service delivery.

• Balancing capacity with demand and workload, ensuring efficient resource planning and utilization.

• Ensuring implementation and compliance of ABB quality standards and integrated quality management systems.

• Ensuring compliance with HSE, integrity, and all business standards; driving a strong safety culture.

• Building, leading, and developing a high-performing organization with strong capabilities and competencies.

• Fostering a high-performance culture built on accountability and collaboration, while continuously developing talent and building organizational capabilities.

Qualifications for the Role

• Degree in Electrical/Electronics/Manufacturing/Engineering or related field.

• Proven (5+ yrs.) experience in (service or manufacturing) operations management with P&L responsibility.

• Strong leadership and people skills with experience in building and developing teams.

• Customer-centric mindset with strong commercial understanding.

• Experience in operational excellence, quality management, and process improvement.

• Fluent in English, written and spoken.

Benefits

ABB offers a full range of benefits to help you thrive at work and beyond.

• Competitive salary

• 25 daysannualleaveplus bank holidays

• Competitive contributory pension scheme

• Life assurance

• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)

• Internal mobility opportunities, mentorships & access to projects globally

• Employee Assistance Programme

• Generous employee referral scheme

• Privatemedicalcover

• Generous bonus scheme

For…