Suitability Assessor

Summary

Salary:
Competitive plus comprehensive benefits package

Grade: 2B

Reporting Line:
Suitability Manager

Contract Type:
Fixed Term Contract ending 30th April 2027

Working pattern:
Full Time

Location:

Warrington/Chesterfield/Hybrid

As a Suitability Assessor, you will join us on our journey and undertake a valuable role responsible for conducting fair, consistent, and evidence-based assessments ensuring that only applicants who meet the required standards are recommended to become Postmasters.

You will be working closely with prospective Postmasters by conducting suitability assessments using the approved framework, ensuring all questions are asked consistently and all competency areas are fully explored. Evaluating applicant responses based on demonstrable evidence, you will use defined scoring criteria and "what good looks like" guidance to ensure consistency and objectivity.

Producing clear, evidence based recommendations on suitability will be crucial as you ensure decisions are robust, justified and aligned to defined and unbiased thresholds.

How our people behave is as important to Post Office, as what is delivered. The Suitability Assessor will role model the Post Office behaviours and demonstrate a Postmaster first mindset.

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 10% on target bonus opportunity
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

To be successful in this role, you will need to have a proven track record of building effective stakeholder relationships and experience conducting structured interviews, assessments or selection activities.

As a Suitability Assessor, you will have strong analytical judgement and the ability to apply fair, consistent, and evidence-based decision-making. You will be skilled in assessing information against defined criteria, ensuring objectivity, avoiding bias and reaching robust, evidence-led outcomes.

• Strong prioritisation, organisational and time management skills
• Strong computer literacy including Microsoft applications
• Excellent verbal and written communication skills, including the ability to produce accurate notes and clear reports
• Strong attention to detail and the ability to make evidence-based decisions using defined frameworks
• Experience with in the Post Office, retail, financial services or another regulated environment is beneficial

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and…