Business Improvement Partner

Location:

Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP

Hybrid: 3 days per week onsite

Salary:
Competitive + benefit package

Help us solve complex problems and deliver improvements that matter

At United Utilities, we are continually looking for ways to improve how we operate, serve our customers and deliver value across our organisation.

We are looking for an experienced Business Improvement Partner who can work across a large, complex and multifaceted organisation to analyse the big problems and turn insight into measurable operational, customer and financial improvement recommendations.

You will be a strategic problem solver and trusted partner who can move between different business areas, understand how processes, people, data and systems connect, and help senior leaders focus on the opportunities that will deliver the greatest value.

You will combine Lean Six Sigma expertise, structured problem-solving, data analysis and stakeholder insight to uncover root causes, challenge existing ways of working and thinking, as well as develop practical, evidence-based recommendations.

As a Business Improvement Partner, you will:

• Translate complex and sometimes ambiguous challenges into clear problem statements and actionable recommendations.
• Use Lean Six Sigma methodologies, structured problem-solving and root cause analysis to identify underlying issues.
• Analyse operational, customer and performance data to identify trends, risks and improvement opportunities.
• Facilitate workshops, discovery sessions and process reviews to understand the experiences and perspectives of different stakeholder groups.
• Assess and prioritise opportunities based on business value, customer impact, risk, feasibility and strategic alignment.
• Create compelling, data-led narratives and storyboards that help senior stakeholders understand problems, options and recommended solutions.
• Develop evidence-based business cases and recommendations that support effective decision-making.
• Lead, support or oversee improvement initiatives, selecting the most appropriate approach for each challenge.
• Work collaboratively with operational, transformation, change, technology and project teams to support successful implementation.
• Define success measures and benefits realisation plans, ensuring improvements are measurable, sustainable and embedded.
• Coach leaders, managers and improvement champions in continuous improvement and structured problem-solving techniques.
• Contribute to the continued development of our business improvement frameworks, tools and standards.

To be successful in this role, you must have:

• A Lean Six Sigma Green Belt, Black Belt or equivalent recognised improvement qualification.
• Significant experience applying Lean Six Sigma tools and methodologies to real business challenges and delivering measurable outcomes.
• Experience working within a large, complex and multifaceted organisation, ideally across several functions, business areas, sites or regulatory environments.
• A strong track record in business improvement, operational excellence, process excellence, transformation or performance improvement.
• Experience diagnosing complex problems, undertaking root cause analysis and developing practical, evidence-based solutions.
• Strong data analysis skills, including the ability to interpret complex information and identify trends, risks and systemic issues.
• Advanced or highly capable Microsoft Excel skills, with experience using data to support analysis (including sampling data out of systems), recommendations and decision-making.
• Strong storyboarding and presentation skills, with the ability to turn complex analysis into a clear and persuasive…