Scheduler, Business

Lanes Group Ltd is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £650 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.

Department:

Sapphire Utility Solutions, a Lanes Group Company specialise in multiple divisions.
United Utilities operates across a number of contracts across our business, predominantly wastewater network services as part of the AMP 7 period plan. The Team support reactive and planned maintenance across the CCTV & Jetting and Civils teams, further supported by our in house Traffic Management Division and Capital Projects covering the entire UU network.

Role
:
Scheduler

Location: Warrington

Hours: 40 hours a week

Salary: £27,115 per annum

Purpose of the role:

The Scheduler is responsible for coordinating, planning, and scheduling operational activities to ensure work is completed efficiently, on time, and in line with customer requirements. The role involves managing diaries, allocating resources, liaising with customers and field teams, and maintaining accurate scheduling records while ensuring the highest levels of customer service.

Key Responsibilities:

• Plan and schedule daily, weekly, and long-term work activities for operational teams.
• Allocate jobs to engineers, technicians, or field operatives based on availability, skill set, and location.
• Monitor work schedules and make adjustments to accommodate emergencies, absences, or changing customer requirements.
• Liaise with customers to arrange appointments and provide updates on job progress.
• Ensure all scheduling information is accurately recorded and maintained within company systems.
• Communicate effectively with operational teams to optimise productivity and minimise downtime.
• Track job completion and follow up on outstanding works.
• Produce scheduling reports and provide updates to management
• Manage incoming calls, emails, and requests relating to planned works and appointments.
• Ensure compliance with company procedures, service level agreements (SLAs), and relevant regulations.
• Support continuous improvement initiatives to enhance scheduling efficiency and customer satisfaction.

Key Requirements

Skills & Experience:

• Proactive and solutions-focused.
• Able to work under pressure and meet deadlines.
• Strong problem-solving skills.
• Excellent team player with a collaborative approach.
• Professional and customer-focused.
• Adaptable and flexible in response to business needs.

Desirable:

• Experience using scheduling or workforce management systems.
• Knowledge of utilities, construction, facilities management, or engineering environments.
• Experience working with KPIs and service level agreements.

Living the Company Values

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:

• Leading
  :
  Acts as a role model, shaping the learning agenda and influencing change.
• Agile
  :
  Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing
  :
  Supports the development of others through coaching and structured development plans.
• Engaging
  :
  Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company:

• Str…