Manager, Business

For over 30 years Linaker has specialised in the creation and maintenance of tailor‑made business environments. Having shaped work spaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work.

Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team.

Reporting to the Account Manager, the Performance Manager will coordinate contract governance, compliance, work‑in‑progress performance, contractor assurance and client actions across allocated accounts. The role will provide clear performance oversight, maintain effective controls, challenge under‑performance and support operational and commercial escalation, while the Account Manager retains overall contract accountability and final decision‑making authority.

• Take ownership of statutory, mandatory and contractual compliance tracking across allocated accounts.
• Monitor planned maintenance schedules, completion dates, certification and supporting evidence.
• Review and verify compliance documentation and complete sign‑off within delegated authority and competence.
• Identify overdue activities, gaps and risks; coordinate corrective actions and elevate where required.
• Maintain accurate compliance trackers, records and reports; support audits and client updates.

• Point of escalation for service providers delivering planned, reactive and remedial works.
• Monitor attendance, completion, quality, KPIs, SLAs and submission of compliance evidence.
• Challenge performance issues and support supplier reviews.
• Build effective working relationships for escalations to drive timely resolution of outstanding contractor actions.

• Support the Account Manager with daily delivery and performance of allocated contracts.
• Monitor PPM, reactive work orders, aged tasks, remedials and service escalations through to closure.
• Coordinate with engineers, helpdesk teams, contractors and clients to maintain service standards.
• Maintain/Support accurate CAFM and contract records and prepare operational and KPI reports.
• Attend site visits, client meetings and contract reviews, providing updates and following up actions.

• Assist with budget monitoring, cost control, quotations, purchase orders and additional works.
• Support review of contractor costs, invoices and contract variations within delegated limits.
• Build positive client relationships and respond promptly to operational and compliance queries.
• Identify opportunities to improve efficiency, service quality and value for money.

• Work closely with the Account Manager to strengthen contract operations, financial awareness and client engagement.
• Take ownership of allocated performance, governance and improvement work streams within delegated authority.
• Build capability to progress into a Contracts Manager or wider contract leadership role.

• Hybrid / Office-based with frequent travel to client sites.

• Maintain the reactive and aged WIP overview, coordinating priorities, recovery actions and escalation through to closure.
• Oversee the statutory compliance tracker, ensuring risks, gaps and required corrective actions are visible and actively managed.
• Manage the client action tracker, maintaining clear ownership, due dates, progress updates and evidence of closure.
• Monitor contractor performance against agreed service, quality, compliance, KPI and SLA requirements.
• Coordi…