Resident Liaison Officer

Resident Liaison Officer
📍 Site-Based | Building Refurbishment | Social Housing
We are recruiting on behalf of a well-established construction contractor specialising in occupied social housing refurbishment projects.
Due to continued growth and a strong pipeline of secured works, they are looking to appoint an Assistant Site Manager / Resident Liaison Officer (ASM/RLO) to support delivery on site while acting as the key point of contact for residents throughout the works programme.
This is a dual role combining site supervision with resident engagement — ideal for someone who enjoys both operational responsibility and working closely with people.

The Role
As Assistant Site Manager, you will:

* Supervise assigned work streams on site

* Promote and enforce a strong health & safety culture

* Monitor quality control and productivity across your area

* Support the Site Manager with planning, scheduling and resource management

* Liaise with client representatives where required

* Address programme issues, delays or operational challenges

* Support investigations where required (H&S or disciplinary)

* Help drive a positive, collaborative team culture
As Resident Liaison Officer, you will:

* Act as the main point of contact for tenants during works

* Arrange and attend resident consultations and open days

* Provide pre-start communication (letters, calls, visits)

* Manage appointments between tenants and trades

* Identify and support vulnerable residents

* Address concerns and resolve issues during delivery

* Support aftercare and resident satisfaction

* Assist with community engagement initiatives and events
What We’re Looking For
Essential:

* Experience with in occupied social housing refurbishment

* Strong communication and interpersonal skills

* Confident dealing with residents, clients and site teams

* Ability to motivate and organise teams on site

* Proactive and solution-focused

* Empathetic and customer-focused

* IT literate
Desirable:

* Ability to multi-task and manage competing priorities

* Comfortable working to tight deadlines

* Adaptable and responsive to change
Why Apply?

* Long-term pipeline of secured refurbishment works

* Strong, supportive site management structure

* Opportunity to play a key role in both delivery and customer satisfaction

* Training and development opportunities
If you have experience in social housing refurbishment and enjoy being both operationally hands-on and resident-facing, we’d love to have a confidential conversation.
📩 Apply now or contact us directly for more information