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Customer Success Mgr./ CSM

Retention Specialist – Customer Care & Churn Reduction

Job in Warrington, Cheshire, MK46, England, UK
Listing for: Brookson Group - (A People2.0 Company)
Full Time position
Listed on 2026-04-17
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 26000 GBP Yearly GBP 26000.00 YEAR
Job Description & How to Apply Below
A leading contractor services provider is seeking a Retentions Advisor to retain customers expressing dissatisfaction. Responsibilities include investigating grievances, understanding customer needs, and maintaining service knowledge. Ideal candidates will have minimum 12 months of retention experience, strong communication skills, and be highly organized. The position is full-time with a salary up to £26,000 and various benefits including pension contributions and annual leave.
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