Service Advisor | Upsell & Workshop Coordinator

Group 1 Automotive is on an exciting growth journey, with 114 dealerships in the UK representing 21 brands at the forefront of automotive retail. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.

• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust.
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training.
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue.
• Schedule vehicles for appointments in the workshop efficiently and accurately.
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions.
• Maintain precise and up-to-date customer records within our systems for effective service management.

• Excellent communication skills, with the ability to engage effectively with customers and colleagues.
• Demonstrated experience in delivering exceptional customer service.
• Skilled at identifying customer needs and opportunities for upselling.
• Excellent time management skills and the ability to work under pressure.
• Previous experience in a target-driven role, demonstrating the ability to meet goals.
• Must hold a valid UK driving licence.

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge.
• Save money every day with our exclusive retail discounts.
• Drive a great deal with discounts on new and used cars, plus servicing offers.
• Plan for the years ahead with our company pension scheme.
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter.
• Commute for less with our cycle-to-work scheme.
• Prioritise your wellbeing with dedicated support for you and your family.
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily.
• Make a difference with a paid day to volunteer in your community.
• Invest in your future with our company share purchase plan.
• Earn financial rewards when you refer a friend to join the team.
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover.
• We're open to flexible working options – just ask.