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Customer Care Coordinator

Job in Culcheth, Warrington, Cheshire, MK46, England, UK
Listing for: TSR Recruitment Limited
Seasonal/Temporary position
Listed on 2026-06-16
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 19.5 GBP Hourly GBP 19.50 HOUR
Job Description & How to Apply Below
Location: Culcheth

Customer Care Coordinator

Temporary (9 month fixed contract)

Warrington

New build housing

TSR are currently recruiting for a Customer Care Coordinator for a new build housing developer based in Warrington. This role is very customer focused, answering calls and emails from customers about potential issues with their newly purchased property. This developer is a 5 rated developer and one of the UK largest

Previous working experience in a Customer Care role with a housing developer is preferred, but experience in scheduling maintenance or planned work coordination is will also be suitable.

The Role:

  • Answer calls and e-mails from customers regarding their property repairs
  • Being empathetically, professional and positive, ensuring their queries are answered and resolved within the agreed timescales
  • Maintain regular communications/updates with the customers
  • Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC
  • All defect repairs to be logged accurately
  • Maintain accurate and concise records of all repairs, solutions and notes/comments
  • General administration duties
  • Comply with our GDPR policy

The Person:

  • Previous experience with a developer is preferred but not essential
  • Customer care/Customer service experience in an office environment
  • Great IT skills
  • Good Communication skills

Remuneration:

  • Hourly rate
  • Potentially permanent opportunity

Please APPLY NOW or call Christopher Rolling for more information on (phone number removed)

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