Customer Support Officer

Customer Support Officer

Location:

Warrington

Hours:

35 hours per week, Monday-Friday (9:00-17:00)
Pay Rate: £14.65 - £17.03 per hour- dependant on experience

Contract:

Temporary (minimum 3 months, with potential to extend)

Overview

We are seeking a friendly and adaptable Customer Support Officer to provide comprehensive support within a busy programme environment. This is a varied and engaging role, ideal for someone comfortable managing a wide range of queries and working with different stakeholder groups.

This position is initially to provide holiday cover, however, there is potential for extension as the organisation progresses through a new strategy.

Key Responsibilities

Act as the first point of contact for a variety of enquiries
Handle queries from parents, participants, schools, and local authorities
Provide guidance and practical advice
Direct enquiries efficiently to the appropriate teams where needed
Support with expedition-related queries and general programme information
Manage and maintain accurate records, including handling sensitive data
Take calls and respond to enquiries in a professional and timely manner
Assist with general administrative and customer support tasks

Person Specification

Essential:

Excellent communication skills, both written and verbal
Friendly, approachable, and confident manner
Strong attention to detail and organisation skills
Ability to manage a high volume of varied enquiries
Comfortable working in a fast-paced, dynamic environment
Able to handle sensitive and confidential information appropriately

Desirable:

Experience in a customer support or customer service role
Exposure to education, youth programmes, or outdoor-based environments

Compliance & Requirements

Right to Work in the UK must be verified
References will be required
Adherence to confidentiality agreements

Additional Information

Full training will be provided
Interviews will be conducted in person

Application Process

Please submit your CV for consideration. Terms of business and pay rates will be discussed during the recruitment process.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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