Customer Support Officer

Customer Support Officer

Location: Warrington
Hours: 35 hours per week, Monday-Friday (9:00-17:00)
Pay Rate: 14.65 - 17.03 per hour - dependant on experience
Contract: Temporary (minimum 3 months, with potential to extend)

We are seeking a friendly and adaptable Customer Support Officer to provide comprehensive support within a busy programme environment. This is a varied and engaging role, ideal for someone comfortable managing a wide range of queries and working with different stakeholder groups.

This position is initially to provide holiday cover, however, there is potential for extension as the organisation progresses through a new strategy.

• Act as the first point of contact for a variety of enquiries
• Handle queries from parents, participants, schools, and local authorities
• Provide guidance and practical advice
• Direct enquiries efficiently to the appropriate teams where needed
• Support with expedition-related queries and general programme information
• Manage and maintain accurate records, including handling sensitive data
• Take calls and respond to enquiries in a professional and timely manner
• Assist with general administrative and customer support tasks

Essential:

• Excellent communication skills, both written and verbal
• Friendly, approachable, and confident manner
• Strong attention to detail and organisation skills
• Ability to manage a high volume of varied enquiries
• Comfortable working in a fast‑paced, dynamic environment
• Able to handle sensitive and confidential information appropriately

Desirable:

• Experience in a customer support or customer service role
• Exposure to education, youth programmes, or outdoor‑based environments

• Right to Work in the UK must be verified
• References will be required
• Adherence to confidentiality agreements

• Full training will be provided
• Interviews will be conducted in person

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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