Customer Service Administrator

Start Date:

13th April

Hours:

8:30am - 5:00pm, Monday to Friday

Location:

Fully office-based (Birchwood)
Pay: £26,000-£28,000 (paid hourly and dependent on experience)

About the Role

I'm looking for a proactive and organised Customer Service Administrator to join my client's busy Customer Services team for a 3-month temporary assignment. Reporting to the Customer Service Manager, you will play a key role in providing exceptional service to customers.

This role is fast-paced and heavily inbox-focused to begin with, managing a busy shared inbox and handling a variety of general enquiries. You'll also support with processing orders and resolving customer queries, ensuring customers are kept fully informed at every stage.

Key Responsibilities

• Act as a main point of contact for customer enquiries via email (occasional phone work, this is not a call centre role).
• Process customer orders and requests quickly and accurately.
• Manage and monitor a busy shared inbox, prioritising messages effectively.
• Handle customer queries regarding stock availability, product information, delivery updates and changes.
• Liaise with the logistics/operations team to chase and track outstanding orders.
• Keep customers updated on any delays or changes to their delivery schedule.
• Work closely with the sales team to support customer requirements.
• Provide outstanding service to ensure a positive customer experience.

• Previous experience in customer service or administration (ideally within an office or order-processing environment, not a call centre).
• Strong communication skills and a customer-focused mindset.
• Excellent attention to detail and accuracy.
• Able to work well in a busy, team-focused environment.
• Confident using email, CRM/order management systems, and Microsoft Office.