Helpdesk Service Coordinator

Reporting to the Helpdesk Manager, the Helpdesk Service Coordinator position will support the day-to-day delivery of helpdesk services.

The key responsibilities of the role include (but are not limited to):

• Provide day-to-day support across the Helpdesk and Contract Administration functions.
• Act as the first point of contact for clients, engineers, suppliers and Contract Managers via telephone and email.
• Coordinate planned preventative maintenance (PPM) and reactive maintenance activities across the contract portfolio.
• Schedule reactive works and assign engineers or subcontractors as required.
• Prepare monthly operational and contract reports, including Risk Wise reporting where required.
• Provide cover across Helpdesk and Contract Administration functions during periods of absence or increased workload,

The successful candidate will possess 5 years’ experience in a similar role. You will be proactive, self-motivated and client focused. In addition, the right individual will have a basic understanding of contracts, be IT proficient and a confident communicator.

Does this sound like you? If yes, please apply via the button below – we’d love to hear from you.

• Competitive salary and benefits package.
• Opportunity for career growth and development.
• Collaborative and supportive work environment.
• Training and cross-training opportunities.
• Contribution to a dynamic and growing company.

For any further queries, please email  (no agencies, please!).

Gratte Brothers is an equal opportunities employer and welcomes applications from all qualified candidates.