Customer Service Specialist

The only way to truly know the benefits of this culture is to experience it as an EMR employee, but some examples of the support we offer include:

• Competitive pay rates and a bonus scheme
• 25 days annual leave plus the option to buy or sell leave
• Enhanced maternity and paternity leave
• Employee support, including life assurance and critical illness pay
• Wellbeing Scheme, giving every colleague – and their dependents – unlimited access to GPs and counselling, as well as cash back on a wide range of health and wellbeing treatments
• 24/7 anonymous access to advice on any aspect of health and wellbeing
• Financial wellbeing support, including access to affordable loans, savings plans, advanced earned pay and financial education
• Savings on online purchases from retailers and utilities to entertainment and beyond

We’re proud to have achieved Great Place To Work status for three years running - and to be recognised among the UK's Best Workplaces in Manufacturing, Production & Transportation.

But it's about so much more than badges to us, it's about being recognised by our people for the continuous work we do to do better for them.

Do you want to be part of a team that really values your dedication to our business and our customers? Do you have excellent communication skills and a knack for problem-solving? Do you thrive in fast paced environment where no two days are the same? We’re seeking Customer Service Specialists, who are ready to deliver outstanding service to our customers.

We’re looking for people who really care – those with a real passion for delivering amazing customer service and are always prepared to do what it takes to get the job done. The primary responsibility of the Customer Service Specialist is to be the first line contact for inbound customer calls and emails, dealing with a variety of enquiries. You’ll act as an ambassador for our company, promoting our brand and values, and driving customer loyalty.

• These key responsibilities reflect the core areas of focus for the role, and demonstrate the role's impact on the company's success;
• Customer engagement;
  You’ll be the first line contact for inbound customer calls and emails, dealing with a variety of enquiries. That means you’ll need to be happy to talk to customers on the ‘phone, for most of your day.
• Customer relationships; over the years, we’ve developed strong, loyal relationships with our customers – so we’d love you to keep that front and centre of your service delivery. That means making sure we actively listen to our customers and deliver on our promises.
• Problem Solving; you’ll be getting into the detail, investigating and resolving customer challenges promptly and efficiently.
• Collaboration; working closely with other departments where needed, to find solutions for our customers, making sure we share feedback when it’s needed
• Communication; the ability to flex your communication style whilst always maintaining a friendly and professional tone. We want to make sure we’re always providing clear and concise information to our customers.
• Documentation - making it a priority to maintain accurate and detailed customer records, capturing the important detail and being clear about follow up.
• Sales through service - as a keen learner and skill builder, you may the opportunity to get involved in some outbound calling too – speaking to our existing customers and helping them to understand EMR (and the services we offer) better.
• Have fun in your role and encourage others to do the same.
• Ensure the 3 pillars of EMR are front of mind in everything you do;
  People, Profit and Planet.
• These key deliverables highlight the outcomes and results that the successful candidate is expected to achieve in their role. By focusing on the whole customer experience, you’ll contribute to the overall success of the company's customer service function;
• Customer Satisfaction:
  Ensuring high levels of customer satisfaction is a critical deliverable. You will be responsible for working as part of a team to achieve our service standards, hearing customer feedback, and implementing improvements as agreed with your line manager to enhance…