Customer Care & Sales Executive

Location:

Cheshire, GB, WA3 6GR

Contract Type:
Permanent

Location Type:
Hybrid

Date Posted: 7 Oct 2026

At Certas Energy we're keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success.

Location: Warrington
Salary: Competitive
Contract: Permanent
Department: National Accounts

We're looking for a Customer Service Advisor - National Accounts to join our team and play a key role in delivering an outstanding customer experience while maximising commercial opportunities.

This is a varied and fast-paced role where you'll be responsible for supporting our national account customers, processing orders, resolving queries, identifying customer needs and proactively creating opportunities to up-sell and cross-sell products and services
.

You'll combine excellent customer service with strong commercial awareness, helping to retain existing customers, win new business and maximise the value of every customer interaction.

• Provide a professional, responsive and customer-focused service at all times.
• Take and accurately process customer orders, ensuring all relevant information is recorded correctly.
• Respond to customer enquiries relating to product availability, pricing, deliveries, order status and technical information.
• Handle customer complaints professionally, ensuring they are recorded and escalated appropriately.
• Identify customer needs and recommend relevant products and services.
• Maintain accurate customer information, including contact details and account information.
• Support new and lapsed customer account applications, ensuring information is complete and accurate.
• Handle customer financial information in line with company procedures.
• Maximise the margin generated from every customer opportunity.
• Ensure customer sales calls are effectively closed and opportunities converted into sales.
• Identify and maximise opportunities to up-sell and cross-sell relevant products and services.
• Make proactive outbound calls to existing customers to identify additional sales opportunities.
• Communicate pricing information accurately and effectively.
• Understand team and departmental targets and contribute towards achieving business objectives.
• Monitor and maintain performance against agreed KPIs.

• Use company IT systems effectively and in line with relevant policies and procedures.
• Accurately record customer and order information on CODAS.
• Follow agreed processes and call-handling guidelines.
• Ensure customer enquiries and requests are logged and followed through to resolution.
• Flag high-level or urgent complaints immediately to the appropriate team.
• Work collaboratively with colleagues to ensure customers receive a seamless service.
• .

We're looking for someone who combines excellent customer service skills with a strong commercial mindset
.

You'll ideally have:

• Excellent communication and interpersonal skills.
• Commercial awareness and an understanding of sales opportunities.
• Strong influencing and negotiation skills.
• A target-driven and results-focused approach.
• Excellent attention to detail.
• Good organisation and time-management skills.
• The ability to prioritise and manage multiple tasks effectively.
• A proactive, solution-focused approach to customer queries and problems.
• Confidence identifying opportunities to cross-sell and up-sell.
• Strong IT skills and the ability to learn and use business…