Service Advisor

• Leading Motor Retail Group with great benefits!

We are a well-established motor retail group with many years of industry experience, operating across the Northwest with multiple branches representing top automotive brands. Recognised for excellence, innovation, and outstanding customer service, we are seeking a motivated and customer-focused Service Advisor to join our vibrant Warrington team. This is an excellent opportunity to develop your career within a company that values professionalism, growth, and employee wellbeing.

• Competitive basic salary of £30,000 with potential earnings exceeding £38,000 with bonuses
• Up to 34 days of paid holiday annually
• Performance-based bonus schemes
• Recognition awards such as Employee of the Month
• Employee discount schemes on products and services
• Confidential Wellness and Wellbeing support
• Ongoing training and professional development opportunities
• A dynamic and supportive working environment focused on delivering exceptional customer service

As a Service Advisor, you will serve as the primary point of contact for customers requiring vehicle servicing, repairs, or maintenance. Your role is to deliver a seamless, professional experience that enhances customer satisfaction, maximises service sales, and builds long-term loyalty. Managing communication efficiently and accurately documenting customer requirements are key to success in this role.

• Welcome customers warmly, ensuring they feel valued and confident in our service.
• Clearly communicate the range of services, repairs, and additional products available.
• Promote and upsell services, warranties, accessories, and loyalty memberships to boost departmental performance.
• Accurately record customer vehicle details, service requirements, and obtain necessary authorisations.
• Follow up with customers using structured systems to ensure satisfaction and future business.
• Manage service and parts sales, including warranty policies and promotional offers.
• Ensure reception areas are professional, well-maintained, and adequately staffed.
• Oversee accurate invoicing and job costing to maintain financial integrity.
• Liaise effectively with workshop staff to ensure smooth scheduling and vehicle flow.
• Maintain high standards of customer service, resolving issues promptly and courteously.
• Handle administration tasks related to appointments, paperwork, and customer records efficiently.
• Excellent communication skills, both verbal and written, with the ability to engage effectively with customers and colleagues.
• Strong organisational skills and exceptional attention to detail.
• Ability to record and handle detailed information accurately.
• Customer-focused mentality with a professional and friendly approach.
• Previous experience as a Service Advisor or in a similar automotive customer service role is preferred.
• Technical knowledge of vehicle servicing, repairs, and warranty procedures is advantageous.