Access Lead

Equal Opportunities Statement

At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.

Coordination of the Thames Water Operational Safety Authorisation (TWOSA) process for customer, internal, and suppliers. To manage and ensure there is valid General Maintenance TWOSA available for all the Thames Water sites for customer, internal, and supplier requests. Create and maintain a tracker that holds the up‑to‑date information in relation to all 3rd Party access information for all sites, but more specifically, TWOSAs.

Acting as the interface for internal, customer, Vodafone or Telefonica representatives with the valid TWOSA when access to a Thames Water site is required. To identify areas of risk to KPIs and raise with team leader to take action to eliminate, reduce or transfer the risk of failing SLAs. To carry out duties in compliance with MITIE Technical Facilities Management Ltd Policies and Procedures, and perform tasks in a professional manner to a suitable standard to meet both client and MITIE expectations.

Compliance with Health and Safety policy/legislation and sending relevant RAMS where required. Manage the relationships for third‑party access sites, ensuring correct adherence to site rules and costs are monitored and escalated accordingly. Help the Access Lead with reporting. Ensure RAMS are compliant, liaising with the OM and RSQA team where necessary. Report/escalate to Access Lead examples of multiple access blockers/denials.

Manage various accreditation streams as determined with HoSD and Business Support Manager.

• High levels of communication with all customer, internal and suppliers.
• Excellent forward planning.
• Meeting and, where possible, exceeding all SLAs for attendance and completion.
• Regular communication with the Access Lead on issues and assistance in ensuring the plan is as optimal as possible.
• Communication with the Access Lead on decisions regarding customer, internal and suppliers.

• Reliable and able to get on with others, with excellent verbal reasoning skills.
• Experience of daily interaction and workload management of customer, internal and suppliers.
• Ability to communicate professionally and effectively, both verbally and in writing, within all levels of the business and to external parties.
• Self‑motivated, tenacious and result‑oriented with a positive outlook.
• Calm under pressure.
• Assertive.
• Excellent organisational skills and ability to prioritise workload.
• Customer care – capable of delivering results and meeting customer expectations.
• Commercially aware with a clear focus on high quality and control of cost.

• Understanding of supply chain/basic planning process (order, production, delivery).
• Microsoft Intermediate Excel skills.
• Knowledge of Maximo system.
• Relevant experience in a planning role using business in‑house systems together with Microsoft packages.
• Educated to A Level standard or equivalent business is desirable.
• Knowledge of the hard services and facilities management sectors is desirable.