Desk Engineer

Job in Warrington, Cheshire, MK46, England, UK

Listing for: Solus Accident Repair Centres

Full Time position
Listed on 2026-07-20

Job specializations:

Engineering
Estimator

Position: Desk Based Engineer
Overview

Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology,working aspart of the Aviva family?

Responsibilities

The Role:

Aviva Fulfilment Centre Repair Consultants are pivotal in our customers story, working in partnership with our skilled AFC Technical team to get the best outcome. Reporting directly to the AFC Technical Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction whilst supporting the fulfilment centre.

Carry out computerised estimates using Audatex
Communicate with customers to provide repair information and an indication of completion time
Compile all relevant information and complete supporting documentation
Record all estimate / repair information on the Advance system
Monitor progress of the vehicle through the repair process
Negotiate estimates with the Aviva Engineer when required
Discuss claim related issues with the Aviva Engineers
To identify opportunities for non-insurance related repairs
To assist other team members as and when required
Discuss disputes and resolution
Educate, support and aid Vehicle damage consultants within the Aviva Fulfilment centre

Qualifications

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