Mechanical Field Service Engineer

GEA is one of the world’s leading system suppliers to the food, beverage and pharmaceutical industries. Our extensive portfolio spans machinery and complete plants, advanced process technologies, components and a full range of services. Driven by a strong sense of purpose, our more than 18,000 employees worldwide are committed to improving the sustainability and efficiency of production processes across the globe.

The Mechanical Field Service Engineer is responsible for delivering high-quality field service activities at customer sites across the Dairy, Food, Beverage, Chemical, and Pharmaceutical industries, alongside supporting service planning and administration from the Warrington office. The role combines hands‑on mechanical service execution with professional customer interaction, accurate service reporting, proactive planning support, and contribution to lead generation for additional and new service works.

The position supports both office‑based and field‑based activities, with travel to customer sites anywhere in the UK.

• Field & Office-Based Working Undertake field‑based service works at customer sites across the UK. Carry out office‑based activities from the Warrington office including service preparation, reporting, technical follow‑ups, and planning support. Maintain flexibility to travel and work away from the office as service demand requires.
• Field Service Execution Preventive maintenance, inspections, corrective repairs, fault finding, overhauls and refurbishments. Installation and commissioning support where required. Ensure all work is completed safely, in compliance with GEA standards and customer site requirements.
• Customer Support & Communication Act as a professional GEA representative at all times. Communicate clearly with customers regarding work scope, findings, and recommendations.
• Service Reporting & Documentation Complete accurate and timely service reports detailing work carried out. Identify and document follow‑up actions and improvement recommendations.
• Planning & Collaboration Support service planning through clear feedback on job scope, duration and technical findings. Work closely with Service Sales, Spare Parts, Engineering and Technical Support teams.
• Lead Generation & Upselling Identify and report opportunities for additional service work, upgrades, and maintenance contracts. Support service sales growth through technical insight and customer engagement.
• Health, Safety & Quality Adhere to all GEA Health & Safety policies and customer site procedures. Promote a strong safety culture and compliance with quality standards.

• Essential Mechanical engineering apprenticeship or equivalent qualification. Proven experience in a mechanical field service or maintenance role. Strong mechanical fault‑finding and repair skills. High standard of written communication for professional reporting. Full UK driving licence and willingness to travel UK-wide.
• Desirable Experience with in Dairy, Food, Beverage, Chemical or Pharmaceutical industries. Knowledge of GEA or similar process equipment. GMP or hygienic design experience.

• Customer-focused, professional and safety-conscious.
• Organised, reliable and able to work independently.
• Commercially aware with a continuous improvement mindset.

Did we spark your interest?

GEA is one of the largest suppliers of process technology for the food industry and a wide range of other industries. The international technology group focuses on process technology and components for sophisticated production processes in various end‑user markets.