Merkur Slots Keyholder Nights

Position

Keyholder, Nights – Warrington

Hours per week: 40

Pay rate: £13.08-£14.08 per hour (night rate £14.08 per hour between 23:00 and 06:00)

MERKUR Slots is part of MERKUR Casino UK Ltd, a leading gaming and entertainment company with a strong presence in the UK and across Europe.

As a Keyholder you hold the key to making customers feel welcome and help create the atmosphere needed to deliver a great gaming experience.

• Take full responsibility for opening, trading and closing the venue in the absence of the Venue Manager / Assistant Manager.
• Ensure venue housekeeping standards, regularly cleaning gaming equipment, floors, walls and other surfaces.
• Issue customers with change, control any personal float allocated, in accordance with company procedures.
• Assist with bingo, catering or any other duties as required or directed by the Venue / Duty Manager.
• Process payouts for machine faults in line with company procedures when authorised.
• Monitor customer behaviour, noting suspicious or disruptive actions and reporting to the Venue Manager.
• Adhere to all health and safety procedures and report potential hazards.
• Provide accurate administration as required.
• Ensure promotions run smoothly and are a success.
• Deliver customer service in line with company standards and aim for customer delight.
• Escalate complaints promptly to management.
• Maintain a high standard of personal presentation and adhere to the company dress code.
• Promote awareness of Responsible Gambling strategies and procedures.

• Flexible and able to work a rota that includes weekends and Bank Holidays.
• Experience in a similar role in retail, hospitality or gambling sector.
• Strong communication and people skills, with a passion for first‑class service.
• Ability to work independently and as part of a team.
• Willingness to learn and progress; eager to support the training of others.
• Role model for the team; experience in cash handling.
• Will receive industry and compliance training.

• 28 days holiday (including Bank Holidays)
• Quarterly Bonus Scheme
• Excellent career progression opportunities
• Contributory pension scheme
• Life assurance
• Discounts with high‑street retailers and restaurants through our benefits portal
• Employee assistance programme

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.