Senior Financial Difficulties Specialist

Position Overview

Senior Financial Difficulties Specialist – Nottingham. Contract type:
Permanent.

Hours:

Full‑time (35 hours).

Location:

Head Office, Nottingham (Hybrid working, minimum 2 days per week).

• Manage complex arrears and breach of terms cases, including vulnerable customers.
• Operate with high mandate level, approving non‑standard forbearance and complex decisions.
• Act as escalation point for colleagues and deputise for Financial Difficulties Team Senior Manager.
• Oversee litigation and recovery activity, including court submissions, possession proceedings and pre/post‑hearing strategies.
• Manage third parties (solicitors, asset managers, LPA receivers), ensuring performance and SLA adherence.
• Take ownership of repossession processes, including property sale strategy, approvals, and shortfall recovery.
• Present complex cases to senior leadership, providing risk‑based recommendations.
• Maintain strong regulatory compliance (including MCOB and pre‑action protocol) across all activity.
• Identify and support vulnerable customers, ensuring tailored and appropriate outcomes.
• Collaborate with internal stakeholders to manage risk, MI reporting and complex portfolio cases.

• Strong knowledge of mortgage products, MCOB, and detailed understanding of The Nottingham procedures, legislation, and regulatory requirements.
• Proven experience managing complex, customer‑facing situations with confidence and professionalism.
• Extensive mortgage arrears and litigation experience, including preparing court documentation and overseeing asset managers and solicitors.
• Expertise in supporting and managing vulnerable customers.
• Background within Financial Services.
• Excellent communication, organisation and stakeholder management skills.
• Highly IT literate, strong proficiency in Microsoft Office and understanding of web‑based systems.
• Solid and up‑to‑date knowledge of MCOB.

GBP 40,000 – 50,000 per year.