Credit Controller

Location:

Warrington (WA3 6UT
)

Role type: 8 month Fixed Term Contract

The Credit Controller is responsible for managing the company's credit and debt recovery processes to ensure timely collection of outstanding payments, maintain positive customer relationships, and minimise financial risk. This role involves monitoring customer accounts, resolving payment issues, and cross collaborating with other areas of the business to support the company's cash flow and financial stability.

• Proactively manage a portfolio of customer accounts to ensure timely collection of outstanding debts.
• Monitor aged debt reports and follow up on overdue invoices via phone, email, and written correspondence.
• Resolve customer queries relating to invoices and payments, liaising with internal teams where necessary.
• Maintain accurate records of all chasing activity and update the internal systems accordingly.
• Prepare weekly and monthly reports on outstanding debts, cash collection forecasts, and risk accounts.
• Work closely with the billing and operation teams to ensure smooth processes and accurate invoicing.
• Escalate high-risk accounts or problematic debts in line with company policy.
• Assist with month‑end reporting and audit requirements.
• Support process improvements within the credit control function.

• Experience in a credit control or accounts receivable role.
• Strong understanding of credit control principles and procedures.
• Excellent communication and negotiation skills, both written and verbal.
• Ability to manage a busy workload, prioritise effectively, and meet deadlines.
• Strong attention to detail and problem‑solving ability.
• Proficiency in Microsoft Excel and familiarity with financial systems (e.g. SAP, Oracle, D365).
• Ability to build strong relations to ensure excellent customer service.
• Team player with a collaborative approach.
• Ability to identify patterns, trends, and recurring issues within data sets to support informed decision making.
• Ability to work autonomously and use initiative to resolve issues but will/escalate problems or questions as appropriate.
• Experience working within a target‑driven environment, consistently meeting or exceeding Key Performance Indicators related to debt recovery, cash collection, dispute resolution, or billing accuracy.