Head of Transactional Banking - Business Banking

Head of Transactional Banking – Business Banking

• Glasgow, United Kingdom
• Northampton, United Kingdom
• Edinburgh, United Kingdom
• London, United Kingdom

The Head of Transactional Banking is accountable for the end‑to‑end strategy, design, commercial performance and transformation of Nationwide’s Business Banking transactional proposition across business current accounts, payments, cash management, digital money movement, open banking and related value‑added services. The role will shape a differentiated, market‑relevant proposition that helps SMEs and corporates run their day‑to‑day finances with confidence, capture greater primary‑bank share, deepen deposits and payments income, and deliver fair, transparent and sustainable outcomes in line with Nationwide’s mutual purpose.

Reporting to the Director of Group Business Products, the role will lead the strategy, roadmap and in‑life management of business current accounts, payments and cash‑management propositions, ensuring they are commercially compelling, digitally excellent, operationally scalable, well‑controlled and aligned to the needs of sole traders, micro businesses, SMEs, mid‑market businesses and larger corporate customers.

Hybrid working is encouraged. You will spend at least two days per week (or 40% of your working time if part‑time) at the Glasgow, London or Northampton office. Weekly collaboration events will take place in Edinburgh for those based at the Edinburgh hub. The specific arrangements will be confirmed by the hiring manager.

• Lead strategy, roadmap and in‑life management of business current accounts, payments and cash‑management propositions, ensuring they are commercially compelling, digitally excellent, operationally scalable and well‑controlled.
• Translate Business Banking strategy into a clear transactional‑banking roadmap that grows primary‑bank relationships, attracts and retains operating balances and expands payments revenue.
• Partner closely with Digital, Payments, Technology, Operations, Coverage, Finance, Treasury, Risk, Compliance, Financial Crime, Data and Transformation to deliver propositions safely, resilient by design, meeting regulatory expectations and remaining commercially attractive.
• Ensure transactional banking is integrated into a coherent customer experience across savings, lending, cards, cash management, FX, trade, accounting and tax tools.
• Represent the transactional‑banking agenda in senior decision‑making forums, providing clear judgement on customer impact, commercial trade‑offs, pricing, market positioning, delivery prioritisation, technology dependencies, operational readiness and conduct outcomes.
• Oversee performance management across acquisition, activation, CASS switching, operating balances, payment volumes, fee income, digital engagement, complaint drivers, customer advocacy, fraud and operational resilience metrics, using insight to continuously improve proposition and customer experience.

• Deep business banking product leadership experience across business current accounts, savings, payments, cash management or closely related transactional banking propositions.
• Strong understanding of SME and corporate customer needs, including onboarding, day‑to‑day banking, cash‑flow management, deposits, payments, accounting integrations, digital servicing and relationship‑led support.
• Proven commercial acumen, with experience growing balances, fee income, customer acquisition, activation, engagement, retention and market share in a regulated banking environment.
• Practical knowledge of UK payment rails, open banking, digital channels, operational resilience, financial crime controls, conduct risk and regulatory expectations relevant to business banking.
• Ability to translate market insight, competitor benchmarking and customer evidence into a clear proposition roadmap, business case and prioritised delivery plan.
• Strong cross‑functional leadership, aligning Product, Digital, Technology, Operations, Coverage, Risk, Finance and Transformation around shared customer and commercial outcomes.
• Excellent communication and stakeholder management skills, confident representing Nationwide internally and externally and adapting complex messages for senior, technical and customer‑facing audiences.

• Private medical insurance
• Highly competitive pension
• Access to an annual performance‑related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance
• Wellhub – access to a range of free and paid options for health and wellness
• Up to two days of paid volunteering a year