Head of Unsecured Lending Products - Business Banking

Head of Unsecured Lending Products - Business Banking

Glasgow, United Kingdom
Northampton, United Kingdom
London, United Kingdom
Edinburgh, United Kingdom

The Head of Unsecured Lending Products is accountable for the end‑to‑end strategy, development, commercial performance, governance and transformation of the Business Banking unsecured lending portfolio, including overdrafts, credit cards, term lending and revolving credit.
We want a leader with deep SME lending experience and strong commercial judgement who can build propositions that compete with the best in the market while staying true to Nationwide’s member‑first purpose.

• Shape and lead a strategically important product portfolio spanning strategy, proposition development, commercial performance, risk‑adjusted growth, customer journey enhancement and strategic execution.
• Translate the Business Banking strategy into a best‑in‑class unsecured lending roadmap, balancing customer value, responsible access to credit, risk appetite, pricing discipline, operational resilience and sustainable commercial outcomes.
• Collaborate with Transformation, Credit Risk, Data and Analytics, Digital, Customer Operations, Finance, Legal, Compliance, COO, Business Control and Coverage teams to design products and journeys that are scalable, well governed and easy for Relationship Managers, digital channels and service colleagues to support.
• Build strong relationships with ExCo, senior leaders and functional heads, acting as the single point of accountability for unsecured lending internally and externally.
• Own a robust performance‑management framework across acquisition, conversion, utilisation, yield, margin, losses, arrears, complaints, customer satisfaction, operational performance, conduct indicators and portfolio quality—using data and insight to optimise outcomes and capture growth opportunities responsibly.

• Significant senior product leadership experience in business banking lending, with demonstrable ownership of unsecured SME or commercial lending products and end‑to‑end product lifecycle outcomes.
• Deep understanding of SME lending markets, customer segments, working capital needs, credit appetite, pricing, distribution models and competitive propositions across banking, challengers and specialist lenders.
• Strong commercial and financial acumen, including experience managing product P&L, balance sheet drivers, margin, cost of acquisition, portfolio quality, risk‑adjusted returns and growth trade‑offs.
• Proven ability to work with Credit Risk, Finance, Legal, Compliance, Operations, Digital and Data teams to design responsible, well‑controlled lending propositions, journeys and decisioning approaches.
• Experience using customer insight, market benchmarking, data analytics and test‑and‑learn approaches to improve acquisition, funnel conversion, customer experience, retention and portfolio performance.
• Track record of leading strategic change at pace, converting business strategy into clear product roadmaps, delivery priorities, business requirements and measurable customer and commercial outcomes.
• Excellent leadership, communication and stakeholder management skills, with the confidence to represent Nationwide and Business Banking with senior leaders, colleagues, customers, partners and external stakeholders.

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance‑related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

• Job Identification: 4191
• Apply Before: 08/11/2026, 10:55 PM
• Locations:
  Glasgow, Northampton, London, Edinburgh

Hybrid working: you will be based at one of our offices and be required to be in the office at least two days per week (or 40% if part‑time).