Live-in Care Coordinator

Location: Woolston

Live-in Care Coordinator When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Live-In Supervisor RESPONSIBLE TO :
Live-In Manager MEASUREMENTS:
Quality of service provided, measured through supervision, appraisal and Client and Carers/Support Workers feedback against the Sweet Tree Charter. PURPOSE OF POST:
To co-ordinate the work of Live-In Support Workers to provide high quality care and support to Live-in Clients to remain independent in their own homes, reflecting the objectives of the Sweet Tree Charter.

MAIN RESPONSIBILITIES:

The job involves a high level of telephone contact with Live-In Clients and Carers/ Support Workers to match the skills and experience of Carers/Support Workers to the individual needs of Client, whilst supporting the Live-in team in their roles to help achieve their objectives.

WORKING CONDITIONS:

Working hours will be 37.5 weekly (On a rota basis: Tuesday
- Saturday shifts between 8am- 8pm)
Terms and conditions of employment are as per employment contract and staff handbook. PRINCIPAL DUTIES: ? To ensure telephones are answered promptly and that all callers are spoken to in a polite and respectful manner ? To maintain and upload accurate bookings and shifts onto One Touch and the client profile, ensuring all information is correct, monitoring log-ins, and highlighting any errors or discrepancies to the relevant manager or team ?

To anticipate clients support requirements at least 4 weeks in advance and issue weekly rotas to the relevant Carers/Support Workers ? To ensure schedules on One Touch are accurate, and that any changes required for the generation of bookings are identified and flagged promptly to the relevant manager ? To liaise with clients and their families regarding scheduling, ensuring any changes to team members or times are communicated efficiently and appropriately ?

To ensure Carers/Support Workers are appropriately matched to clients preferences and requirements, while promoting equal opportunities and respecting diversity, cultures and values, including preparing and sharing Support Worker profiles/bios with clients and families ? To provide Carers/Support Workers with all relevant information and documentation prior to commencing a shift ? To support the Live-in Service with the arrangement and facilitation of Support Worker introductions, attending where required to promote positive outcomes, and ensuring smooth transitions of Support Worker changes such as handover or sickness to support continuity of care ?

To liaise appropriately with professionals and family members forming part of the clients multi-disciplinary support team ? To undertake regular well-being check-ins and high-quality support calls with Carers/Support Workers, updating One Touch with accurate records of conversations ? To support the Live-in Manager with Support Worker spot checks as required ? To support the Live-in team with Support Worker facilitation's as designated by the Live-in Manager where appropriate ?

To support the Live-in team with monthly client calls and other client-related communications as designated by the Live-in Manager ? To support with the training, development and upskilling of Carers/Support Workers, including participation in interviews where required ? To provide support to the wider coordination team as and when required ? To participate in the On-Call rota as required ?

To ensure the independence and dignity of clients is maintained at all times ? To deliver an outstanding service to Carers and clients, maintaining Sweet Trees reputation as a premier provider of care ? To contribute to the development of the service and promote a positive image of clients and Sweet Tree Home Care Services ? To participate in internal and external training, seminars and development opportunities ?

To prepare for and actively engage in regular supervisions, appraisals and performance reviews, both giving and receiving constructive feedback ? To report, as a matter of urgency, any deterioration in physical or mental health, or environmental safety concerns, to the Manager or Registered Manager ? Provide emergency shift cover when required ? To assist in planning and organising travel arrangements, including bank holidays and Christmas Day ?

To attend and contribute to Sweet Tree meetings ? To maintain confidentiality and adhere to data protection guidelines ? To work in accordance with the Health & Safety at Work Act 1974 ? Any other duties as required PERSON SPECIFICATION Essential experience, skills or attitudes: ? An outgoing, approachable and professional manner with a positive attitude ? Proven ability to build and maintain positive working relationships with clients, families and Support Workers ?

Good understanding of how health and social care services are structured, particularly within community or live-in care ? Awareness of the challenges…