Patient Care Advisor

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous,efficient and effective way.

Provide general assistance to the Practiceteam and project a positive and friendly image to patients and other visitors,either in person or via the telephone.

The hours are
-Monday to Friday

8am to 1:30pm morning one week

1:30pm-6:30pm afternoons 2nd week

• Receiving patients consulting with members of Practice team.
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception positions as necessary
• Process appointment requests for same day and future appointments from patients by telephone and in person following practice procedures
• Book appointments and recall ensuring sufficient information is recorded.

We are a smallish practice with 5000+ patients working inside the Orford Jubilee Hub

We offer an NHS pension

Make appointments following practice procedures and monitor flow of patients into consulting and treatment rooms.

Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner.

Deal with home visit requests by booking them in the home visiting slot

• Respond to all queries and requests for assistance from patients and other visitors.

Ensure that problems and queries regarding repeat prescribing are brought to the attention of the appropriate doctor and that follow-up action is taken to resolve such matters.

Secure premises and end of day, ensure the building is totally secured, lights off and alarm activated.

The job is Monday - Friday 8-1:30pm one week then the 2nd week is Monday to Friday 1pm - 6:30pm alternating weekly

• Experience is not essential but can be beneficial
• Experience working in a GP Practice is an advantage bit not essential

• Good interpersonal and communications skills
• Basis IT Skills

• GCSE grades A to C in English and Maths
• NVQ level 2 not essential
• Working with the public is an advantage but not essential as training is provided

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.