Non-Emergency Patient Transport Services Supervisor

Non‑Emergency Patient Transport Services Supervisor - Warrington

Closing date: 13 July 2026

An exciting opportunity has become available for a Supervisor to join our well established NEPTS team in Warrington.

The successful applicant will be responsible for providing support to the Operations Centre, Planning and Control functions in the fulfilment of the Patient Transport Service contracts.

• Ensure that the operational resources, staff and vehicles, operating out of the locality, meet the levels as determined by the Operations Centre. Report variances with recommendations to address shortfalls.
• Ensure that maintenance of the required level of consumables/equipment is maintained to sustain the operational locality viability.
• Occasionally, on the instruction of the PTS Operations Manager, assess a patient’s mobility to ensure that the correct mode of transport is provided.
• Bring to management’s attention areas of work, including patient care, where further risk assessments are required.
• Attend meetings as requested and undertake action points where necessary.
• Ensure the accurate maintenance of all records as required by the Service.
• Monitor the performance of Operational Staff in the delivery of the contract, apply corrective action measures and recommend further action if appropriate.
• Deal with complaints from patients, members of the public and staff when required.
• Maintain and update personal files for new and existing staff and assist with the induction of new staff.
• Check driving licences for all members of staff on a yearly basis.
• Process annual leave requests for members of staff.
• Monitor staff sickness, conduct Return‑To‑Work interviews and sickness counselling when necessary.
• Ensure staff record of time‑keeping and payments are correct.
• Conduct Vehicle Accident Panel interviews.
• Where appropriate, ensure that clinical waste is tagged and bagged ready for collection and disposal.
• Produce monthly quality information for the attention of the PTS Operations Manager.
• In liaison with the Operations Centre and the Liaison Assistants, ensure the most effective deployment of locality resources.
• Ensure adherence to the Code of Conduct, Operational Instructions and WMAS Quality Procedures.
• Participate, either as a solo or as part of a crew, in the provision of care, assistance and support as appropriate to patients with impaired mobility or any other physical or mental handicap.
• Lift and carry patients, e.g., up and down stairs, in and out of their homes, to and from the ambulance and the loading of patients in and out of the ambulance using stretchers or other lifting devices.
• Transfer patients from bed to stretcher, or chair to chair, or similar, both within and out of hospitals.
• Use equipment supplied to offer treatment appropriate to the patient’s need and the individual's level of training, including the administration of oxygen and analgesic to patients in line with the West Midlands Ambulance Service protocols.
• Ensure patients have a safe, smooth journey, complying with all relevant traffic legislations and driving with consideration for other road users.
• Hand over patients to appropriate staff on arrival at treatment centres and responsible relatives upon return home, or ensure, as far as is practical, the safety, comfort and well‑being of persons living alone.
• Ensure that patients' belongings, valuables and medication, where appropriate, are looked after and handed over to a responsible person as far as is practical.
• Undertake the transport of babies in incubators under the supervision of a qualified person.
• Liaise with the PTS Operations Centre in relation to route planning and any on‑day changes or alterations to patients' journeys, using radio or electrical data transfer.
• Ensure that vehicles under their control attend for service and MOT. Also ensure that drivers’ defective vehicle reports are actioned.
• Maintain and update personal files for new and existing staff.

The post‑holder will be required from time to time to undertake operational locality supervisor duties at other locations, or be seconded to the Operations Centre and/or PTS Headquarters.

The post‑holder will, having…