Appointments Clerk; Level

Appointments Clerk (Higher Level)

The closing date is 31 July 2026

The role of an Appointments Clerk (Higher Level) is varied and you will have many different responsibilities ranging from booking appointments and maintaining clinic templates to validating patients to ensure the appropriate outcome. You will be guided by a Team Supervisor who will provide support and leadership daily. You will be responsible for ensuring a smooth and efficient booking process for patients within the guidelines of following Trust policies.

The Outpatients Appointments Team consists of a Booking Team, Reception and a Contact Centre. We are a dynamic and varied team, committed to providing excellent patient experience and delivering high quality patient care. The Booking Teams are based in a large, busy open plan office, and each team is responsible for different specialties. Our teams have a strong work ethic and provide support to each other during busy and high‑pressure situations.

Please note that if you require a Visa to work in the UK, this post will not be eligible for a Certificate of Sponsorship.

The main duties of an Appointments Clerk (Higher Level) is to maintain clinic templates, record referrals and appoint patients appropriately and in line with identified timescales and provide comprehensive administrative support to the specialties associated to each Appointments team. The successful candidate will be expected to accurately deliver administrative responsibilities within a focused and demanding environment.

Management of clinical sessions is required at this level and includes setting up, maintaining, cancelling and reducing in line with Directorate/Departmental rotas. The role involves working as part of a team administering appointments in line with Trust policies and procedures, ensuring referrals are processed effectively using systems in place and ensuring patient access targets are met.

North Cheshire and Mersey NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience for our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.

Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.

Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.

A CQC‑rated 'good' organisation with 'outstanding' features, we are working towards university hospital status, having achieved teaching hospital status in 2019.

We employ nearly 5,000 people from over 80 nationalities, striving to be a diverse, inclusive employer and recognised leader in equality. We support flexible working, welcoming flexible applications. Proud of our many accreditations, we are embedding an anti‑racist approach in all we do.

• Minimum 2 years' experience working as a basic level appointments clerk (or similar)
• Knowledge of appointment systems
• Knowledge of Lorenzo

• GCSE Mathematics and English
• Demonstrable working experience, equivalent to L3 NVQ

• Understanding of patient access targets and local policies
• Experience of dealing with the general public and/or patients
• Good interpersonal/communication skills and ability to relate to people with tact and diplomacy

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Cheshire and Mersey NHS Foundation Trust (WHH)