Care Navigator

Job summary

We are seeking either one full time Care Navigator at 37.5 hours per week or two part time team members who can share the 37.5 hours across the week.

Our standard shift patterns are 08:00 to 16:00 or 10:30 to 18:30, these change on a weekly basis to ensure fairness across the Front of House Team.
On Thursdays, the practice provides extended access clinics, so the postholder must be available to work until 8pm, or be able to adjust their hours each Thursday to ensure the late cover.

As a key member of the general practice team, the Care Navigator will signpost patients to the most appropriate healthcare professional or service, ensuring that patients receive timely and effective support.

This role acts as the central point of contact for patients, managing the flow of information, messages and enquiries for the clinical and non clinical teams. You will liaise closely with colleagues across the practice as well as external agencies, secondary care and community service providers.

Alongside this, you will also carry out reception duties to help deliver a high quality, patient focused service. This includes welcoming patients, supporting triage, assisting with registrations, booking appointments and processing information (electronic and hard copy) in a timely manner in accordance with current policies.

The Care Navigator will play an integral part in the smooth running of the practice and the overall patient experience.

Main duties of the job Direct patients to the most appropriate clinician or service based on their presenting needs, using protocols and training.

Gather essential information from patients via telephone or in person to support triage

Handle incoming calls, emails and face to face enquiries professionally, ensuring that patients feel supported and informed

Manage and book appointments according to practice procedures

Maintain accurate patient records using clinical systems such as EMIS and Docman Participate in meetings, training and practice initiatives such as Flu and Covid clinics

Uphold confidentiality, professionalism and equality ensuring all patients are treated with dignity and respect

About us Readesmoor Medical Practice is the largest GP practice in Congleton, providing primary care services to a patient population of approximately 14,500 people.

Readesmoor is part of the Congleton and Holmes Chapel (CHOC) Primary Care Network, working in collaboration with three other practices:
Lawton House Surgery, Meadowside Medical Centre and Holmes Chapel Health Centre.

The practice and the wider PCN are supported by a comprehensive multidisciplinary team, including:

Paramedic Practitioners Advanced Nurse Practitioners Mental Health Practitioners First Contact Physiotherapists Social Prescribing Link Workers Clinical Pharmacists.

This wider network of practitioners enables us to deliver high quality, patient centred care across the local community.

Details Date posted
10 August 2026

Pay scheme

Other Salary
12.71 an hour

Contract Permanent Working  pattern

Full-time,

Part-time,

Job share

Reference numberAJob locations
29/31 West Street Congleton Cheshire CW
12 1JP
United Kingdom Job description

Job responsibilities

The Care Navigator plays a vital role in ensuring patients access the right care at the right time. Working as part of the general practice team, the post-holder will guide patients to the most appropriate healthcare professional or service, support the smooth running of the practice and contribute to a positive patient experience.

Key Responsibilities:

Assess patient needs and signpost them to the most suitable clinician, service or resource

Support the practice's triage

Provide information about available services and community support

Work closely with the clinical and non clinical team to ensure a safe and effective patient flow

Act as a first point of contact for patients both in person and via telephone

Manage incoming enquiries, emails and requests, ensuring timely distribution to the relevant team Maintain a calm, professional and compassionate approach when dealing with patients

Support patient registrations, appointment booking and updating patient records

Maintain confidentiality and adhere to data protection regulations at all times

The post-holder must have:

Excellent communication and interpersonal skills

Ability to remain calm under pressure

Strong organisational skills and attention to detail

Confidence using IT systems and learning new softwareA caring, patient-focused approach with a commitment to high quality service

Ability to work effectively as part of a team

The post-holder must demonstrate compassion and respect in every interaction, alongside a proactive, solution-focused approach. They should be dependable, punctual and open to learning with the ability to adapt within an evolving environment.
Job description
Job responsibilities

The Care Navigator plays a vital role in ensuring patients access the right care at the right time. Working as part of the general practice team, the post-holder…