Pharmacy Support Worker Level - Dispensary

Dispensary Pharmacy Support Worker roles are based within our purpose-built pharmacy department at Maghull Health Park and supporting our in-house Pharmacy at Hollins Park Hospital in Warrington., The role involves dispensing various types of prescriptions including controlled drugs and clozapine and involves using our new automated robotic dispensing systems including a blister pack robot to dispense medicines. Other duties include responding to dispensary supply queries, preparing for medicines deliveries.

The Medicines Management team is well-established with a track record in delivering outcomes, our pharmacy support workers are key to ensuring this happens. The service supports physical health, mental health, and community care across a large geographical footprint. For full information regarding responsibilities, required qualifications and experience please refer to the job description and person specification. The post-holder will be obliged to participate in our seven- day medicines supply service in line with the hours of operation, Flexible working requests will be considered for all roles.

Detailed job description and main responsibilities To work in accordance with trust policies, procedures & standard operating procedures as appropriate. To accurately and efficiently order & supply stock and named-patient dispensed medicines, including supply of compliance aids and patient information leaflets. To follow up any outstanding orders for wards, clinics and service users on a daily basis in line with standard operation procedures.

To follow up any outstanding items on supplier orders on a daily basis and elevate appropriately. To be involved in the supply of clozapine to service users. This will include: a) Dispensing of clozapine (including utilising compliance aids) in accordance with standard operating procedures. Liaising with patients, the clozapine monitoring service, and clinical team regarding the appropriate supply of clozapine.

Receiving of clozapine blood results.

Issue of medication to clients at clozapine clinic.

Organising the request and receipt of up-to-date clozapine prescriptions.

• Continuous improvement - committed to making improvements to our services for the benefit of all.
• Accountability - taking ownership to anticipate, develop and deliver high quality care.
• Respect - how we treat others in an inclusive and supportive way.
• Enthusiasm - demonstrate our passion and pride for what we do and how we do it.
• Support - actively supporting others with compassion and courage.
• High professional standards
• Responsive to service users
• Engaging leadership style
• Strong customer service belief
• Transparency and honesty
• Discreet
• Change oriented

We are looking for enthusiastic, flexible, and motivated individuals to join our team and welcome applications from experienced dispensers from any sector who have an interest in developing their professional career within a hospital pharmacy setting. There will be opportunity to develop your skills and experience, and we will provide full training and a well-structured support system, including robust individual and group supervision, personal development planning and access to professional development opportunities.

You will be part of an expanding team of highly professional and dedicated staff whose aim is to provide an excellent, patient focused service. This role would suit someone who is committed to providing high quality patient safety focused care utilising excellent communication and interpersonal skills to work within a large team.,

• Excellent organisational skills
• Ability to multitask and change from one job to another frequently, working both independently and as part of a team
• Demonstrable IT skills
• Excellent communication skills - written - verbal - listening
• Ability to work under pressure
• Customer care skills
• Ability to prioritise workload and manage time effectively to meet specified deadlines
• Excellent inter-personal skills
• Ability to perform basic mathematical calculations in relation to work
• Good time management
• Ability to meet deadlines
• Ability to travel between different sites
• Ability to work individually and to work as a team player
• Ability to work flexibly
• Pro-active and displays initiative
• Problem solving skills
• Willingness and self-motivation to learn
• Ability to deal with frequent interruptions
• Ability to deal effectively with telephone enquiries
• Attention to detail and a responsible attitude towards quality and accuracy
• Professional manner, Demonstrates an interest in…