HubSpot Specialist; Volunteer

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About Skilled Up Life: Skilled Up Life is a global, remote‑first platform that helps individuals gain real‑world experience while supporting early‑stage tech startups to grow sustainably. Our community includes over 57,500 volunteers across 147 countries, working with startups primarily in the UK and USA. As we scale, reliable systems and trustworthy data are essential. Hub Spot is a core operational tool across Marketing, Recruitment, Partnerships, and Operations – and this role exists to make it stable, usable, and reliable.

The Hub Spot Specialist is responsible for maintaining and improving the quality, consistency, and usability of Skilled Up Life’s Hub Spot CRM. This is an implementation and maintenance role
, not a redesign or strategy position. Your focus will be on cleaning and enriching data, maintaining existing structures, configuring practical automation, and documenting decisions so the system remains usable even as people rotate out every few months.

• Clean and de‑duplicate Hub Spot data (contacts, companies, deals).
• Enrich CRM records with missing or useful information (e.g. role, region, lifecycle stage).
• Maintain existing pipelines, lifecycle stages, and properties as defined by leadership.
• Configure and maintain workflows for automation (assignments, updates, notifications).
• Build and maintain dashboards and reports that reflect real activity and data.
• Document CRM standards, assumptions, and known inconsistencies for continuity.
• Prepare clear handover documentation at the end of the term.

• You will not be given step‑by‑step instructions.

When structure is unclear or inconsistently applied, you are expected to:

• Document the inconsistency
• Make a pragmatic assumption
• Continue execution
• Escalate clearly without blocking progress

• Not a CRM redesign or transformation project
• Not a marketing, sales, or recruitment role
• Not responsible for lead generation, campaigns, or sourcing
• Not a strategic decision‑making position

• Hub Spot data is significantly cleaner, more consistent, and more reliable.
• Duplicate and incomplete records are reduced and clearly managed.
• Dashboards provide leadership with information they trust.
• Key automation works consistently and reduces manual effort.
• Documentation exists so the next person can continue without starting from zero.

• 3 hrs per day, Monday to Friday
• 60 Volunteer Days over 3+ months
• Part‑time
• Fully remote

• Hands‑on experience working with Hub Spot.
• Comfortable with repetitive, detail‑oriented operational work.
• Initiative and can organise own work without being told what to do.
• Prefers clarity, consistency, and completion.
• Communicates clearly in writing and documents decisions.

• Real‑world experience owning and maintaining a production CRM.
• Exposure to operational systems in a global, remote‑first organisation.
• Practical experience in data hygiene, automation, and reporting.
• A testimonial from Skilled Up Life and Linked In endorsement upon successful completion.