Field Services Engineer

HCLTech Warrington, England, United Kingdom.

HCLTech is a $13+ billion global technology company delivering industry‑leading capabilities in digital, engineering, cloud and AI.

The FSO L2 role is responsible for providing advanced on‑site and remote support for IT hardware and end‑user devices, including installation, maintenance, troubleshooting, and coordination with multiple teams to ensure seamless IT operations. The position requires strong technical skills, customer‑service orientation, and adherence to ITIL processes.

• Resolve escalated hardware and software issues from L1; perform root cause analysis for recurring problems.
• Provide hands‑on support for desktops, laptops, printers and peripherals; manage break‑fix activities and preventive maintenance.
• Oversee deployment, maintenance and disposal of IT assets; ensure compliance with organisational policies and regulatory requirements.
• Collaborate with Site IT Leads, POCs and service desk teams for seamless service delivery; participate in governance calls and reviews.
• Maintain accurate records of incidents, service requests and asset inventory; prepare service review presentations and improvement plans.
• Identify and mitigate risks associated with IT operations to ensure business continuity and data security.
• Strong knowledge of hardware troubleshooting and IT asset lifecycle management.
• Familiarity with ITIL processes and service desk operations.
• Excellent communication and customer service skills.
• Ability to work in a global, multi‑vendor environment.

• Bachelor’s degree in computer science, IT or a related field.
• ITIL Foundation Certification (mandatory).
• 3–5 years experience in Field Support Operations or related IT roles.
• Preferred:
  Knowledge of HAM (Hardware Asset Management) processes.

• A supportive, diverse and global team with a brilliant culture.
• Great opportunities to upskill yourself and get involved with exciting projects.
• Focus on Total Wellbeing; opportunities to contribute to CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion and more.
• For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.
• To know more about us visit –

• Associate

• Contract

• Information Technology
• Industries:
  Information Services