Technical Incident Administrator

Citrus Recruit are excited to be recruiting for a for a Technical Incident Administrator for a well-established and organisation based in Birchwood.

Your role is to play a key part in the smooth handling of technical and operational incidents. This is a pivotal position within the business, acting as a central point of coordination between teams, ensuring incidents are managed efficiently, accurately and with a strong customer-first mindset. The ideal candidate will have good knowledge of how a car works and car parts.

You'll be joining a supportive, fast-paced environment where continuous improvement, teamwork and high service standards are genuinely valued. Responsibilities & day to day duties As a Technical Incident Administrator you will be responsible for:
Act as the main point of contact for technical incidents, ensuring they are logged, managed and resolved efficiently Ensure the administrative completeness and accuracy of incident and claim files, checking consistency of data such as beneficiary details and vehicle identification Liaise with internal teams and management where escalation or additional support is required Actively contribute to the ongoing improvement of claims and incident management processes Accurately register and manage complaints or expressions of dissatisfaction in line with company procedures