Digital Support Technician IT Apprentice

IT Apprenticeship

An exciting opportunity for a proactive individual to join Iron Mountain’s contract with the Nuclear Decommissioning Authority to support key IT activities within operational and project teams.

• 18‑Month Apprenticeship in collaboration with Riverside College.
• Salary: minimum wage plus benefits received via Iron Mountain.
• Office base:
  Birchwood, Warrington, WA3 6GR
  , United Kingdom with occasional travel to Cumbria and Scotland.
• Working pattern:
  Monday‑Friday 07:30‑15:30, with fortnightly attendance at Riverside College on a Friday.
• Mentorship support:
  Technical Business Analyst.
• Security clearance vetting required (BPSS).

• Use of IT systems such as Microsoft, Google, and Power BI.
• Stakeholder management for IT requirements.
• Maintaining documentation in line with GDPR and ISO requirements.
• IT techniques, including report generation from Power BI and Excel/Google Sheets management.
• Peer‑to‑peer shadowing of IT activities undertaken in the contract.
• Undertaking key learning modules such as the code of ethics.

• Providing technical support to operations, PMO, and contract teams.
• Supporting the production of process maps to aid IT guidance documentation.
• Working closely with client IT teams and raising service‑desk tickets for ongoing work.
• Providing administration support on IT testing undertaken by the Technical Analyst.
• Learning to run Power BI reports and share them with stakeholders.

• IT capabilities with Microsoft software – Excel being a leading product.
• Power BI and Visio (desired).
• Maintain health and safety standards within the working environment.
• Good understanding of the English language and basic financial acumen.
• Ability to understand and follow verbal and written instructions.
• Attention to detail.
• Willingness to learn and grow.
• Ability to work as part of a team and independently.
• Adherence to confidentiality and professional conduct.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommod

Requisition: J0100576