Digital Project Coordinator

# Digital Project Coordinator## Your new role
** Your new role...
** As part of our Digital Product and UX team, this role supports the delivery of website projects, enhancements and initiatives that contribute to Sofology’s digital strategy and vision.

Reporting to the Senior Online Product Manager, you will work closely with UX designers and collaborate with the wider web team, IT and stakeholders across the business to help deliver seamless and engaging customer experiences.

You will support the interpretation of research and insights, document requirements, coordinate day-to-day digital initiatives and test fixes and new developments. Through this, you will play an important role in improving the end-to-end omni channel customer journey.

You will translate research and insights into clear requirements, coordinate digital initiatives, and support the testing and delivery of fixes and new developments. Through this, you will play an important role in improving the end-to-end omni channel customer journey.

We’re looking for someone who is proactive and eager to learn, comfortable working in a fast-paced environment, and able to demonstrate strong attention to detail with a positive, ‘can-do’ attitude.
** A day in the life of...
*** Coordinating a stream of development projects remain, ensuring alignment with end-to-end project processes through effective planning, documentation, and presentation Bridging communication between key stakeholders including UX, design, trading and IT,  ensuring all stakeholders are aligned on actions and informed of project progress
* Sharing and owning updates of new launches on internal communications  platform & across the business
* Assisting  in creating business cases for key initiatives, enabling effective prioritisation and strategic road map planning
* Creating and managing development tickets in Jira using clear user story formats. Represent these requirements in planning sessions with the development team
* Prioritising and refining the  development backlog, balancing urgent defects, alongside high priority road map initiatives.
* Overseeing the website release process. Testing and approving website development initiatives, flagging issues and proactively working across teams to resolve promptly
* Tracking processes for all new developments, collaborating with third-party partners to scope new tracking requirements to generate meaningful insights
* Being a product expert, in order to answer queries and be a point of contact across the business for raising & investigating site issues to resolution
* Reviewing  competitors & explore new ideas on how to improve the online customer journey
** In an ideal world...
** You’ll already have a few of these skills and experiences up your sleeve...
* This role would suit someone who has experience of, or has skills suited to a digital projects, product or UX role
* Proactive and hands-on, with the ability to problem-solve and manage ad hoc tasks to support the successful setup and delivery of projects.
* Calm, well organised with a problem solving approach
* Ability to build strong relationships across the business and communicate clearly and confidently
* Inquisitive and able to capture questions to gain relevant information needed to make development a success
* Knowledge of e-commerce practices and technical skills advantageous
* Experience of project briefing and tracking software advantageous eg. Jira / trello
* Positive work attitude with a strong willingness to learn and adapt to different priorities
* A passion for Digital and technology; contributing to pushing our innovation forward
* Be up to date on mobile experience and e commerce trends, experience with Content Management Systems (CMS) and UX software such as Figma advantageous
* Experience in a similar role is preferable
* Degree in related field
** Pay & Perks...
*** Great basic salary &  company bonus
* Plenty of opportunities to learn & grow
* 30% discount across the Group, plus 15% for your friends and family
* Access to discounts at 100’s of high street retailers
* Mental, physical and financial support (EAP)
* Enhanced maternity & adoption pay
* Spend up to £1,500 at Currys /…