IT Field Service Engineer

Overview

Eurofins Scientific is an international life sciences company, providing analytical testing services to clients across multiple industries to make life and our environment safer, healthier and more sustainable. Eurofins laboratories work with leading companies to ensure products are safe, ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to health and safety, and to protecting the environment with a commitment to diversity, equity, and inclusion across the network of Eurofins companies.

Working hours are Monday – Friday, 09:00 – 17:30. Regular travel between Eurofins Forensics UK sites will be required. Unfortunately, we are unable to provide visa sponsorship for this role.

As IT Field Service Engineer you will be responsible for delivering high-quality, hands-on IT support services to users across UK Eurofins Forensic Services locations. The role ensures end user computing, laboratory IT equipment, and site-based technology operate reliably, securely, and in line with operational and compliance requirements. In addition to day-to-day support activities, the role contributes to IT projects by supporting site-based deployments, technology refresh programmes, upgrades, and operational change initiatives.

Working closely with the Lead IT Field Support Engineer, Infrastructure teams, and project stakeholders, the role helps ensure projects are delivered smoothly with minimal disruption to forensic operations.

• Provide on-site IT support for desktops, laptops, peripherals, and specialist laboratory devices.
• Provide IT support for forensic laboratories, ensuring minimal disruption to operational activities.
• Resolve incidents and service requests efficiently in line with agreed SLAs.
• Install, configure, maintain, and replace IT hardware and software.
• Support user account setup, access requests, and device onboarding.
• Diagnose and troubleshoot technical issues across hardware, software, and connectivity.
• Escalate complex or unresolved issues to the Lead IT Field Support Engineer or Infrastructure teams as appropriate.
• Support Priority 1 and Priority 2 incidents when required, including out-of-hours support where agreed.
• Assist with IT rollouts, refresh programmes, and site-based changes.
• Support basic network tasks at site level (patching, connectivity checks, device swaps).
• Maintain accurate records of work carried out through ticketing and asset systems.
• Manage IT assets throughout their lifecycle, including deployment, tracking, and disposal.
• Ensure adherence to Eurofins security policies, data protection, and compliance requirements.
• Support audit activities where required, including evidence gathering and validation.
• Communicate clearly with users regarding progress, resolution, and next steps.
• Participate in the IT Infrastructure on-call rota, providing out-of-hours and emergency on-site or remote support as required to maintain service continuity and meet Priority 1 and Priority 2 incident response targets.

• Full UK driving licence.
• Experience in an IT Field Service, Desktop Support, or similar end user support role.
• Strong working knowledge of:
  • Windows desktops and laptops
  • Common end user applications and peripherals
  • Hardware break/fix and troubleshooting
• Good customer service and communication skills.
• Ability to work independently across multiple sites.
• Ideally, proven IT certifications or technical training.
• Customer focused with a strong service mindset.
• Organised, reliable, and detail oriented.
• Calm and effective under pressure.

Important Information

Due to the sensitive nature of our work, this role will require the successful candidate to achieve NPPV3 + Security Clearance (SC). To be eligible, you must have 5 years’ continuous UK residency. As part of the vetting process, you’ll be asked to provide information about your background, including your employment and address history, financial circumstances and details of close family or partners.

These checks are carried out to ensure individuals accessing police data, systems and sites are trustworthy and suitable for the…