Onsite IT Support Engineer

Overview

Excis is a global IT support leader seeking a customer-focused Onsite IT Support Engineer for an onsite, site-based role supporting one of our valued clients, including VIP users. Professionalism, technical expertise, and excellent communication are key.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

Start your journey with Excis and grow with us.

• Provide on-site support for desktops, laptops, printers, mobile devices, and peripherals.
• Deliver high-quality customer service to all users, including VIPs, with confidence and professionalism.
• Troubleshoot hardware and software issues across Windows platforms.
• Build and deploy PCs, patch network points, and resolve printer and connectivity issues.
• Maintain and update site-specific documentation and knowledgebase articles.
• Collaborate effectively with internal support teams and third-party vendors.
• Manage incidents, IMACs (Install, Move, Add, Change), and project-related tasks.
• Use remote support tools and ticketing systems to track and resolve issues.

• Strong knowledge of Microsoft Windows operating systems (current and legacy).
• Proficiency with Microsoft 365 applications (Word, Excel, Outlook, One Drive, Intune, etc.).
• Experience with Windows imaging techniques (network and local).
• Familiarity with Active Directory and Azure Active Directory.
• Skilled in desktop and printer configuration and troubleshooting.
• Excellent interpersonal and communication skills—both written and verbal.

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in the United Kingdom and be at the forefront of IT support excellence.