Security Incident Response Engineer

Key Details at a Glance

• Role:
  Security Incident Response Engineer
• Location:
  
  Warrington – hybrid, typically 2 days per week on site
• Contract length: 6 months (with strong potential for extension based on performance and project needs)
• IR35 status:
  Out of Scope
• Rate: 100/hour
• Clearance:
  Existing SC preferred or strong eligible candidates
• Day‑to‑day environment:
  Digital / Cyber, working closely with Cyber Operations / CSOC

This role sits at the intersection of cyber operations and Service Now engineering. You would be responsible for designing and embedding robust incident response capabilities in the Service Now Security Incident Response (SIR) module, closely aligned to NCSC and best‑practice frameworks.

• Service Now SIR workflow design & development
• Review existing incident processes and translate them into effective Service Now SIR workflows, covering triage, escalation paths, case lifecycle, evidence management, and integration with CSOC tooling.
• Platform configuration & enhancement
• Configure and customise SIR forms, fields, templates, routing rules, severity models, and guided response actions. You will also identify gaps in capability and define enhancements in line with platform governance and architecture standards.
• Systems integration & automation
• Support integration of SIR with SIEM/SOC tools, threat intelligence feeds, SOAR modules, email ingestion, and ITSM processes (Change, Problem, Incident). A key focus is on building automations that reduce manual effort and improve response times.
• Data, reporting & dashboards
• Define and implement operational dashboards for CSOC analysts, KPIs for senior management, and compliance/audit‑ready reporting. You will help ensure clear visibility of incident trends, response performance, and workflow bottlenecks.
• Documentation & playbooks
• Translate existing cyber response processes into guided SIR workflows and create user guides, SOPs, technical configuration documentation, data flow diagrams, and integration maps to support long‑term maintainability.
• Training & BAU handover
• Deliver hands‑on training for Cyber Operations and process owners, and provide detailed handover materials to embed SIR into BAU operations.

• Proven Service Now experience, ideally with a strong focus on Sec Ops / SIR.
• Solid background in cyber security and incident response, ideally within SOC/CSOC or similar environments.
• Comfortable engaging with stakeholders across Cyber Operations, IT, and senior management, with the ability to explain both technical detail and business impact.
• Experience working in or with public sector / regulated environments is beneficial but not essential if you bring strong SIR and IR credentials.

• Opportunity to shape and build a critical incident response capability on Service Now rather than simply maintaining an existing setup.
• Direct impact on how a major organisation responds to cyber incidents, with visibility to senior stakeholders.
• Hybrid working model, combining meaningful on‑site collaboration with flexibility.
• Work within the Cyber / Public Sector space, contributing to the protection of nationally important services.