IT Service Transition Manager

IT Service Acceptance Manager (IT Transition Manager)
Help Shape the Technology Behind Essential Services At United Utilities, we deliver beyond water. Every day we provide vital services to millions of customers across North West, helping build a stronger, greener and healthier region.

As we transform our technology landscape, we look for an experienced IT Service Acceptance Manager (IT Transition Manager) to lead the transition new and changed IT services into live operation.

If you're an IT service management passion, thrive on collaboration and enjoy leading teams through complex change, we'd love to hear from you.

As our IT Service Acceptance Manager, you'll play a critical role in ensuring new and enhanced IT services are fully prepared for operational support before going live.

You’ll work closely with project teams and stakeholders to ensure all acceptance criteria are met, giving the business confidence that solutions are fit for purpose, supportable, and ready to deliver value from day one.

Leading a small team of experienced Service Assurance Analysts, you’ll provide direction, coaching and support while acting a key escalation point and trusted expert within Technology Customer Services.

• Leading the IT service acceptance process for new and changed services
• Working with project managers and delivery teams to ensure all service acceptance criteria are achieved
• Reviewing services against operational, performance, support and quality requirements before deployment
• Managing and developing a team of Service Assurance Leads/Analysts
• Allocating workload and overseeing projects throughout transition lifecycle
• Acting as an escalation point for service acceptance and transition‑related issues
• Providing expert advice and guidance to stakeholders across the business
• Collaborating with colleagues across Technology Customer Services and wider technology teams
• Supporting the out‑of‑hours on‑call rota (1 in
  6), including weekends and bank holidays

You’ll bring a strong background in IT service management and service transition, combined with excellent leadership and stakeholder engagement skills.

• Experience in a similar IT Service Acceptance, Service Transition or Service Assurance role
• Team leadership and people management experience
• Strong ITSM knowledge and experience
• Good understanding of project management methodologies
• Experience of testing within the project lifecycle
• Excellent communication, customer service and stakeholder management skills
• Ability to work independently and confidently in a fast‑paced environment
• Strong attention to detail and a methodical approach
• ITIL qualification or equivalent experience
• PRINCE2 or other project management qualification

You’ll join a committed, supportive and energetic team within Technology Customer Services.

Leading a small, experienced team of Service Assurance Analysts, you’ll drive consistency, quality and successful service transitions across the organisation. You’ll also become part of the wider management team, working collaboratively across various technology work streams to deliver best outcomes for customers and business.

At United Utilities, you’ll be part of a FTSE 100 organisation with a strong social purpose, where your work directly supports communities across the North West.

We’re committed to creating an inclusive workplace where everyone can thrive, develop and be themselves.

• 26 days annual leave, increasing to 30 days with service, plus bank holidays
• Competitive pension with up to 14% employer contribution
• Up to 10.5% performance‑related bonus
• Company‑funded healthcare plan
• Gym and wellness discounts through My Gym Discounts
• Salary Finance and Wealth at Work support
• Employee Assistance Programme and Mental Health First Aiders
• Flexible benefits through MORE Choices
• Enhanced parental leave packages
• Exclusive deals and discounts

If you’re an experienced IT Service Management professional looking for your next leadership opportunity, join us and help ensure the successful delivery of technology services that support millions of customers everyday.