Service Desk Analyst; SC CLEARED IR35

Overview

Service Desk Analyst (SC CLEARED) - 6-Month Contract (Inside IR35) - Warrington

Contracting role based in Warrington for a client requiring active SC clearance. You will serve as the first point of contact for all IT-related support across the designated account, resolving technical issues ranging from routine requests to complex multi-system problems within agreed SLAs, on a 24×7 shift basis.

• Act as single point of contact for calls, chat, portal, and email from staff regarding IT issues
• Log all customer contacts and take ownership of incidents through to resolution
• Key incidents between client and partner ticketing systems
• Troubleshoot hardware (desktops, laptops, printers, phones) and software/application issues
• Install applications and reset passwords across enterprise systems
• Escalate unresolved calls to application and infrastructure support teams
• Monitor infrastructure alerts and respond within defined timescales
• Coordinate end-to-end printer incident closures within SLA

• Active SC clearance - mandatory, non-negotiable; applications without current SC clearance will not be considered
• Previous Service Desk or IT infrastructure support experience
• Hands-on troubleshooting ability across hardware and software in a client-facing environment
• Working knowledge of ITSM tools, MS Office suite, and unified communications platforms

• Duration: 6 months (with potential extension)
• Day Rate:
  Market Rate - Likely around £220 per day (Inside IR35)
• Location:
  
  Warrington
• Start Date:
  
  ASAP