Digital Support Technician IT Apprentice

IT Apprenticeship

1 Post Available.

• 18 Month Apprenticeship with Iron Mountain in collaboration with Riverside College.
• Salary will be minimum wage along with benefits received via Iron Mountain.
• Office base – Hinton House (Birchwood, Warrington, WA3 6GR
  , United Kingdom) with occasional travel to other sites in Cumbria and Scotland.
• Working Pattern – Monday – Friday 07:30 – 15:30 – with fortnightly attendance to Riverside College on a Friday.
• Mentorship Support – Technical Business Analyst.
• Security Clearance Vetting will be required (BPSS).

An exciting opportunity for a proactive individual to join Iron Mountain’s contract with the Nuclear Decommissioning Authority has arisen to support key IT activities within operational and project teams.

• Use of IT systems such as Microsoft, Google and Power BI.
• Stakeholder management for IT requirements.
• Maintaining documentation in line with GDPR and ISO requirements.
• IT techniques such as report generation from Power BI and excel/google sheets management.
• Peer‑to‑peer shadowing of IT activities undertaken in the contract.
• Undertaking key learning modules as provided by Iron Mountain such as code of ethics.

• Providing technical support to operations, PMO and contract teams.
• Supporting the production of process maps to aid IT guidance documentation on software used in the contract.
• Working closely with client IT teams and raising IT service desk tickets to support requests on ongoing work.
• Providing administrative support on any IT testing that the Technical Analyst may be undertaking.
• Learning how to run Power BI reports and share them with stakeholders.

• IT capabilities with Microsoft software – excel being a leading product.
• Power BI and Visio (desired).
• Maintaining health and safety standards within the working environment – following site procedures.
• Good understanding of the English language and basic financial acumen.
• Ability to understand and follow both verbal and written instructions.
• Attention to detail.
• Willingness to learn and grow.
• Ability to work as part of a team and independently.
• Adherence to confidentiality and professional conduct.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommod

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