IT Support Apprentice

Introduction

This apprenticeship offers the opportunity to work in a fast-paced IT environment where no two days are the same. You'll gain valuable hands-on experience supporting business systems, resolving technical issues and working with a range of modern technologies while completing your Level 3 IT Apprenticeship.

Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.

• Deliver first-line IT support to users via phone, email and remote support
• Diagnose and resolve hardware, software and system-related issues
• Install, configure and maintain desktop PCs, laptops and mobile devices
• Set up new user accounts and manage passwords using
• Microsoft 365 and Active Directory
• Support network connectivity, printers and business applications
• Record and manage support requests using the IT helpdesk system
• Assist with software installations, system upgrades and hardware deployments
• Carry out routine maintenance to ensure systems remain secure and up to date
• Help maintain accurate technical documentation and IT asset records

• Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab)
• Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs

• Communication skills
• IT skills
• Customer care skills
• Team working
• Initiative

Course: Information communications technician (level
3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Week: Monday to Friday, 9am- 5pm

Expected Duration: 1 Year 4 Months

Training Provider: NOWSKILLS LIMITED