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Senior 1st Line Support Specialist
Job in
Risley, Warrington, Cheshire, MK46, England, UK
Listed on 2026-08-15
Listing for:
Soletanche Freyssinet
Full Time
position Listed on 2026-08-15
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Soletanche Freyssinet is seeking a Senior 1st Line Support to join the Service Desk team in the UK. The role focuses on hands-on 1st line handling of tickets from calls, emails, and the ITSM system, with escalation to 2nd line when needed.
You will mentor junior staff, document resolutions, and work to achieve a high first-time fix rate while leveraging AI tools to improve knowledge creation and efficiency.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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