Support Engineer

Chroma is proud to be supporting a growing technology business that provides high quality managed services, infrastructure support, and technical project delivery to a diverse customer base.

This is a mid/senior-level position for an engineer who loves solving problems, delivering exceptional customer service, and taking ownership of complex technical issues. You will be a technical point of escalation for colleagues, support customer environments across cloud and on-premise infrastructures, and play a hands‑on role in the successful delivery of projects.

As a senior member of the support team, you will take responsibility for providing high standards of technical support and infrastructure delivery. The role covers server deployments (on‑prem, Hyper‑V and cloud), technical project work, infrastructure installs, and administration of back‑end systems.

You will work closely with senior technical leadership while also acting as a go‑to person for junior engineers. This is a role for someone who enjoys both supporting customers day‑to‑day and working on more advanced technical implementations.

• Lead technical implementations for customer projects.
• Deploy, maintain, and monitor remote and cloud-based systems.
• Manage servers, infrastructure, backups, and security tooling.
• Prepare and configure equipment for installation, both remotely and on‑site.
• Install and configure hardware, software, networks, M365 environments, and telephony solutions.
• Undertake scheduled maintenance and infrastructure upgrades.

• Log, investigate, and resolve support tickets across phone, email, and case management systems.
• Diagnose and resolve software, hardware, network, and infrastructure faults.
• Manage SharePoint administration and deployment.
• Support customers and junior engineers with clear, patient, and effective communication.
• Provide remote support, with some on‑site work where required.

• Mentor and coach junior engineers acting as an internal escalation point.
• Share knowledge and support ongoing training programmes.
• Manage equipment records, documentation, and asset processes.
• Take part in an out‑of‑hours support rota for urgent issues (paid where applicable).

• Experience with Windows Server environments and administration.
• Microsoft 365 administration and migrations.
• SharePoint support and deployment.
• Virtualisation technologies including VMware or Hyper‑V.
• Active Directory, Group Policy, Azure AD.
• Backup technologies including cloud and disk-based solutions.
• Knowledge of modern cyber security threats and best practices.
• Networking fundamentals: DNS, DHCP, TCP/IP, VPNs, VLANs, cabling, firewalls, switching.
• VOIP and telephony systems.
• Mobile Device Management.
• General troubleshooting of infrastructure, users, and applications.

• Cyber Essentials tooling and implementations.
• Azure, Intune, Cisco Meraki, Draytek, Ubiquiti Unifi.
• SIP and 3CX administration.
• MS 365 tenant migrations.
• UPS and wireless infrastructure technologies.

We want someone who:

• Always puts the customer at the heart of their work.
• Communicates technical concepts clearly and simply.
• Is proactive, organised, and detail‑oriented.
• Enjoys problem‑solving and takes ownership of tasks.
• Works well in a team, shares knowledge, and supports others.
• Has a positive mindset and thrives in a fast‑paced environment.
• Is motivated to keep learning and developing.

A driving licence is helpful but not essential.