Customer Planning Coordinator

Are you someone who thrives on keeping things running smoothly behind the scenes? Do you enjoy building relationships and being the go‑to person for solving problems? Are you looking for a role where no two days are the same and you can make a real impact?

Here at GXO Warrington we are looking for two Customer Planning Coordinators to join our busy national planning centre, where you’ll play a key role in keeping communication flowing between stores, distribution centres and vendors to ensure deliveries run smoothly across the network.

This is a full time, permanent position, you will be working on an any 5 from 7 shift pattern. Typically, this is Monday to Friday and shifts will rotate between 07:00 – 15:00, 08:00 – 16:00 and 09:00 – 17:00, therefore flexibility is essential, this is logistics after all!

You’ll be paid a salary of £27,000 per annum, depending upon experience. You’ll also receive 25 days annual leave (plus bank holidays), as well as the option to buy additional days so you can enjoy a positive work‑life balance. Your benefits package includes flexible dental insurance plans, a company‑sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme.

You’ll also have access to our My Benefits platform offering a variety of high‑street discounts, a cycle‑to‑work scheme, cashback cards, a saving scheme and much more! Including our GXO University which provides you the opportunity to learn new skills and gain qualifications at a pace that you’re comfortable with.

• Act as the key point of contact for B&Q stores, supporting with delivery queries and day‑to‑day operations
• Coordinate communication between stores, DCs and vendors to keep everything running smoothly
• Arrange and confirm additional delivery capacity where required across the network
• Maintain and update delivery schedules across peak and off‑peak periods
• Monitor delivery performance and elevate any issues to minimise disruption
• Support planning administration including haulier bookings, compliance and cost tracking
• Update KPIs and dashboards, ensuring accurate reporting across the operation

• Experience working in a transport, logistics or planning environment
• Strong organisational skills with the ability to manage multiple priorities
• Excellent communication skills and confidence working with different stakeholders
• A proactive, problem‑solving mindset with great attention to detail
• Knowledge of transport systems or planning tools

GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.