Delivery Co-ordinator; outbound

Glen Dimplex Home Appliances Aspiration &

Purpose:

Home of recognisable brands Stoves and Belling, generations of people have grown up with our home appliances in the heart of their kitchen. As a company, we’re building a sustainable, innovative and market-leading branded cooking appliance business that our customers love and that’s driven by profitable growth.

Engaged and high-performing colleagues underpin the success of these ambitions. United by our shared values and dedication to accomplish our long-term goals, we are excited by the creative and diverse thinking you could bring to help transform our business.

• Ensure all orders are processed efficiently and systematically within required timelines

• Validate order accuracy, including product details, customer information, and delivery specifications
• Confirm access requirements (eg. property access, installation constraints, special instructions) prior to dispatch

• Proactively identify and resolve potential issues that could impact successful delivery

• Coordinate closely with logistics, warehouse, and delivery partners to ensure readiness for dispatch

• Monitor delivery schedules and take corrective action to avoid delays or service failures
• Reduce failed deliveries through thorough order checking and proactive customer communication

• Act as a point of contact for retailers and customers, providing updates and managing expectations

• Contact customers ahead of delivery to confirm installation readiness
• Verify site access (parking, stairs, lifts, restricted access, timing constraints)
• Confirm removal of old appliances where required
• Identify risks that may affect installation and elevate early

• Review orders for completeness and correctness (product, specification, accessories)
• Ensure all required components and services are included
• Liaise with internal teams and retailers to resolve discrepancies
• Update systems with confirmed and corrected order details

• Act as the primary contact for pre‑delivery engagement
• Clearly explain delivery timelines, installation requirements, and next steps
• Proactively manage customer expectations and reduce uncertainty
• Deliver a professional, clear, and reassuring experience aligned to GDHA brand values

• Introduce customers to GDHA, reinforcing trust and confidence
• Ensure every interaction reflects a premium and reliable brand experience

• Identify potential failed delivery risks and resolve them in advance
• Work closely with logistics, installation teams, and customer service
• Escalate complex cases where required and ensure full resolution

• Capture customer feedback and insights during pre‑delivery contact
• Maintain accurate records of interactions and outcomes
• Identify recurring issues and support continuous improvement

• Highly organised and methodical – able to manage multiple tasks and priorities in a structured and systematic way
• Detail-oriented – strong attention to detail to ensure order accuracy and prevent delivery issues
• Customer-focused mindset – committed to delivering a positive experience for both retailers and end customers
• Proactive and solution-driven – able to identify potential issues early and take ownership of resolving them
• Strong communicator – confident communicating clearly and professionally across phone, email, and internal systems
• Resilient under pressure – capable of working in a fast-paced environment while maintaining accuracy and professionalism
• Collaborative team player – works effectively with cross-functional teams including logistics, warehouse, and service partners
• Accountable and dependable – takes ownership of…