Senior Service Technician

Senior Service Technician Job Description

Reports to: Senior Shift Leader

Location: Warrington (Asda Site)

Contract: Permanent

Vanderlande is the global market leader in baggage handling systems for airports, sorting systems for parcel and postal services and Warehouse Solutions. Working within our customer site at Asda, the Senior Service Technician will be performing maintenance duties and reactive tasks to ensure productivity and output, equipment availability, health & safety compliance, quality, and team working is optimised in accordance with agreed timescales

Your responsibilities and activities will include:

• Take the technical lead on complex issues and breakdown
• Communicate effectively with Vanderlande and external helpdesks
• To be proficient in all aspects of the operation and maintenance procedures
• To repair and maintain all equipment through a proactive approach of planned preventative maintenance with a "right first time" approach and to seek permanent solutions through a culture of continuous improvement.
• Ensure rapid response to breakdown situations and effective corrective maintenance regimes
• Distributing any other administrative tasks to support the business
• Interface to customer in a Professional and Courteous Manner either face to face, telephone, email
• Ensure contract SLAs are consistently achieved and improved
• Perform planned preventative maintenance, corrective and reactive maintenance in timely manner as required
• Working as part of a team to ensure a smooth running of the department and business
• Provide cover for other service technicians / shifts when necessary
• Ensure thorough knowledge transfer through sharing of knowledge and information
• Responsible for the continuous improvement of policies and procedures as well as learning continuously and developing professional potential and ability to carry out routine maintenance duties including, but not limited to operational checks, functionality checks, cleaning, adjustment, lubrication and monitoring.
• Look to find root cause of issues and find permanent
  solutions to issues encountered
• Support a safe working environment within business development through
  championing and encouragement of a safety-first culture

• Experience of supporting automated systems with a good level of electro-mechanical skills
• Electrical fault-finding and fault-rectification skills, including the replacement and configuration of field devices (inverters, sensors, scanners etc).
• Mechanical fault-finding and fault-rectification skills (gearboxes / bearings / sprockets / drives etc)
• Knowledge in reading electrical schematics / wiring diagrams
• Skilled in the use of standard electrical test instruments
• Relevant vocational and / or technical qualifications
• Willing to work shifts including nights
• Willing to work overtime when this is required

• Performance related pay
• Opportunity to develop and progress within Vanderlande
• 288 Hours Holiday
• Aviva Medical Cover & Pension
• YuLife - Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
• Achievers – A social recognition platform that also offers a free reward each month and discounts on everyday shopping and activities
• A challenging work environment with lots of opportunities for career progression

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.