Customer Service Field Manager

Tilia Homes are an ambitious, customer focused house builder that put people and the planet at the heart of everything we do. We're dedicated to delivering the best possible standards in design, build quality, and service for our customers.

• 26 days holiday with additional bank holidays
• Life Assurance
• Employee Assistance Programme

We have an opportunity for a Customer Service Field Manager to join a friendly team working from our Northern region, covering our sites in various sites across the Northwest and Northeast of England on a fixed term contract to September 2027.

Overseeing the management of remedial works in occupied properties, coordinating with contractors, customers, and the Customer Service Team. This post involves travel to our sites across the North of England.

Ensuring compliance with KPIs, quality standards and customer service expectations. Collaborating closely with the Regional Director as well as Sales and Site Teams, to ensure an excellent customer journey.

• Monitoring and controlling the costs of remedial works in residential house building.
• Co-ordinating labour and resources, and to proactively schedule in trades to ensure optimum service.
• Liaising proactively with other internal departments and external suppliers to ensure the remedial programme of works is achieved with minimal disruption to our homeowners.
• Ensuring compliance to the company Health & Safety standards and processes, NHBC Standards, building regulations and overall quality standards.
• You must have a real passion for quality of work and customer satisfaction.

• Extensive Customer Service experience including new build and NHQC
• Experience of customer service journey within house building or construction
• Ability to meet deadlines in a timely manner
• Strong stakeholder management skills with the ability to influence at all levels
• IT skills including Microsoft Office
• A full UK driving license is required for this role

Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet.