Station Manager

Stations Manager – Wigan & Warrington Stations

Are you a visionary leader ready to make an impact? We’re looking for a Stations Manager for Wigan and Warrington Stations who can inspire teams, elevate customer experience, and drive strategic success.

This isn’t about railway experience; it is about exceptional leadership
. If you are a transformational leader and have led in a customer‑focused environment
, know how to coach, motivate, and empower people
, and can think strategically to deliver outstanding results
, we want to hear from you.

Join us in shaping operations, enhancing service, and creating a culture where people thrive.

We’re looking for a business manager and people leader to join us at Avanti West Coast, where you’ll champion Avanti West Coast to be the transport of choice. As a Station Manager you’ll be empowered to deliver a service that sets new standards for customer experience and operational excellence through effective leadership and customer‑focused innovation.

To be successful in the role you’ll have previous experience of leading teams in an agile, fast‑paced environment and will continuously champion our vision and values to ensure that we connect our customers and communities along the west coast. You will understand how your station interacts and impacts railway operations, recognising the needs of the business and industry, your station team and its customers while identifying opportunities to improve both customer experience and operational excellence.

Reporting into the Customer Experience Manager you will have sole responsibility for managing the station where you’ll drive business initiatives and change with positivity and pace, while ensuring the delivery of safety, people, and operational performance detailed below.

• Ensure full compliance with safety, security, and environmental standards
• Implement and promote a positive safety culture
• Regular review of all associated risk assessments and audits
• Manage local safety arrangements
• Ensure adherence to all industry regulations and health and safety guidelines.

• Inspire, coach and develop your teams ensuring they have the right skills and knowledge to deliver for our customers.
• Lead Local Trade Union meetings and maintain strong industrial relations
• Manage and lead ER cases (investigations, disciplinaries, performance management etc.)
• Manage Absence KPI’s for your station

• Manage station budget for income and expenditure
• Lead throughout service disruption and recovery to minimise impacts on customers and colleagues
• Drive revenue performance through the management of automated ticketing systems
• Ensure the station operations meet train running performance KPIs
• Ensure stations meet contractual obligations

If this opportunity excites you then we want to hear from you!

Please upload a CV with your application.

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

We reserve the right to withdraw this advert at any time due to high volumes of applications.

Be You. With Us.

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close‑knitted team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.

We celebrate it, we respect it and we put it to great use.

Passionate- We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed - We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.

Integrity - We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious - We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic - We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.

Mid‑Senior level

Full‑time

Customer Service and Management

Industries

Rail Transportation