Service Manager

Service Manager – Warrington

Pay:
Up to £55,000 per annum

Hours:

Monday – Friday, 08:30 – 17:00

Contract:

Permanent

Earning Potential (OTE)

Basic Salary:
Up to £55,000 per year

Realistic OTE:
Up to £70,000 per year

Vehicle Allowance:
Company car or car allowance provided

Mobile Phone:
Included

Overview
We need an experienced Service Manager with a strong HGV background to lead the team at a leading commercial vehicle dealership in Warrington. You'll drive operational excellence, inspire your team to deliver exceptional customer service, and work alongside departmental managers. This is a hands-on leadership role for someone who knows how to create, motivate, and lead high-performing teams.

Key Responsibilities

Lead and inspire your team to deliver the highest levels of customer service

Monitor compliance with statutory regulations and ensure quality standards are met

Control cost management for the department

Work with departmental managers to ensure a joined-up, positive approach to teamwork

Ensure site and departmental KPIs are met through robust leadership

Lead and develop apprentices

Manage, coach, and motivate employees to ensure high quality of staff

Establish business objectives and personal development goals, monitoring performance

Build strong working relationships with customers

Perform analysis to identify areas of weakness and targeted marketing activity

Ensure all health and safety policies are followed and upheld

Promote the development of your team

What You'll Need

HGV experience is essential

Extensive motor industry experience in a service position at management level

Extensive knowledge of operational running of a workshop and business administration

Exceptionally organised – leads by example and knows how to delegate

Thorough knowledge of customer and market analysis, marketing initiatives, and customer satisfaction

Experienced in people management, particularly achieving through teams

Leadership style must be highly visible and hands-on

Enthusiasm and continuous improvement of product knowledge

Ability to drive business performance through strong customer relationships

Flexible approach and adaptable to thrive in a changing environment

Computer literate and confident using technology

NVQ in Motor Vehicle Mechanics (preferred but not essential)

Don't tick every box?
If you have service management experience in HGV and a passion for leading teams, we want to hear from you. We value leadership skills, a hands-on approach, and a commitment to excellence.

Sound like you?
Call Cal Ryan at Kemp Recruitment on (phone number removed)
Email: (url removed)